Medical Billing Coordinator

About the role

Full‑time position. The primary role is to maintain the credentialing of the therapists with insurance panels, verify patients’ insurance, and process medical billing. This position is often the first contact for clients at Grace Counseling, handling front‑desk greetings, phone calls, outreach efforts, and maintaining the Charity Tracker with demographics. The coordinator will also assist with scheduling clients through the Electronic Health Record, processing intakes and referrals.

Responsibilities

• Verify insurance coverage and patient eligibility.
• Post payments and reconcile accounts.
• Investigate and resolve denied or rejected claims.
• Communicate with patients and insurance companies regarding balances and authorizations.
• Maintain accurate billing records and documentation.
• Work closely with the front office, clinical staff, and insurance payers.
• Assist with front‑desk receptionist duties: greet visitors and clients, monitor access to the center, open mail, schedule clients, process payments, and answer phones.
• Coordinate outreach activities, including recruiting volunteers, preparing materials for events, and other assigned duties.
• Serve as the contact for Grace Counseling staff and interns for case‑note entry and conversion into billable units.
• Provide management with reports on the status of claims.
• Adhere to safety training and protocols, taking precautionary measures to ensure the safety and well‑being of self and others.
• Protect the confidentiality of client, donor, and financial information in accordance with organizational policies.
• Follow the Code of Conduct and the Faith and Moral Policy.
• Take a solution‑oriented approach, promote collaboration, and support the organization’s mission and vision.
• Perform other duties as assigned by the Office Administrator and Senior Director.

Minimum Qualifications

Education: High school diploma.

Experience: Minimum of 3 years customer‑service experience; at least 1 year medical billing and verification experience. Preferred experience in behavioral health billing and/or CPT coding. The organization will train the right candidate.

Licenses and Credentials

• Reliable transportation.
• Valid driver’s license with a clean driving record.
• Valid vehicle insurance.
• Medical Billing Certification (preferred).

Skills and Knowledge

• At least 1 year experience in medical billing, customer service, and office administrative tasks.
• Working knowledge of billing practices, accounting reports, and insurance claims.
• Experience with computer software and multi‑line phones (Microsoft Office, AdvanceMD/EHR preferred).
• Solid grasp of HIPAA standards and mental‑health billing (or ability to obtain within 3 months of start date).
• Detail‑oriented, organized, and self‑motivated.
• Ability to work well independently and as part of a team.
• Strong written and verbal communication skills.
• Good critical‑thinking and problem‑solving abilities.

Competencies

• Adaptability
• Advocacy
• Building Collaboration
• Communication
• Solution Oriented

Travel Requirements

Approximately 5 % local travel; no overnight travel.

Pay

$18.75 per hour.

Schedule

Full‑time.