Medical Billing/Claims/Collections

About the role

We are looking for a detail-oriented Medical Billing/Claims/Collections specialist to support patient financial services in New Hampshire. This long-term contract opportunity is ideal for someone who is comfortable working directly with patients, handling billing-related documentation, and helping individuals understand their financial responsibilities. The role combines front-end patient interaction with administrative support to ensure accurate insurance processing, timely collections, and clear communication throughout the billing process.

Responsibilities

• Confirm insurance coverage details and accurately record billing data in the appropriate system.
• Guide patients through intake documents, ensuring forms are understood and completed correctly.
• Coordinate and submit internal service referrals to support continuity of care.
• Review account balances with patients and explain available payment methods in a clear, respectful manner.
• Arrange payment plans based on patient needs and follow up on overdue balances.
• Respond to questions related to insurance claims, billing statements, and account status.
• Maintain organized financial and administrative records to support accurate account management.

Requirements

• At least 1 year of experience in medical billing, claims processing, collections, or a related healthcare administrative role.
• Working knowledge of administrative office procedures and general back-office support tasks.
• Basic office skills, including data entry, document handling, and clear phone communication.
• Ability to explain billing information and payment options clearly to patients.
• Strong attention to detail when entering insurance and financial information.
• Comfortable managing multiple tasks in a fast-paced healthcare environment.