Medical Billing Call Specialist

Monday through Friday, 8:15 AM – 4:45 PM

About the role

This position is ideal for someone who is dependable, reliable, and consistent; communicates professionally and kindly, even during difficult conversations; can think independently and problem-solve confidently; is a strong team player; enjoys interacting with people; and pays close attention to detail in a fast-paced environment. A long-term commitment is preferred.

Responsibilities

• Provide patients with information about office policies, procedures, and services
• Collect patient payments and verify patient information
• Deliver excellent customer service by addressing inquiries and resolving issues in a timely manner
• Multitask while answering calls and patient chats
• Use Microsoft Office (Excel, Word) proficiently
• Follow established procedures and policies; report needed changes or patterns
• Remain calm and positive in a fast-paced environment
• Sit for long periods while typing and speaking
• Assume other duties and responsibilities as assigned

Qualifications

• Strong communication and customer service skills
• Ability to remain calm, positive, and professional in stressful situations
• Strong listening and problem-solving abilities
• Comfortable navigating difficult patient conversations
• Proficiency with Microsoft Office (Word, Excel)
• Ability to sit for extended periods while speaking and typing
• Previous medical office, billing, call center, or customer service experience preferred
• Medical billing experience preferred but willing to train the right candidate
• Must be comfortable being on the phone most of the workday
• Bilingual applicants highly encouraged to apply