Medical Billing Associate

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Position Description

Employees in this position are responsible for the maintenance of patient billing accounts and performing numerous related functions to accomplish this task; such as, patient registration, insurance follow-up, financial screening of unfunded patients, answering patient billing inquiries, collection of unpaid balances and posting of payments in the Regional Campus Business Office. Maintains confidentiality in accordance with HIPAA standards and complies with all federal, state, and institutional guidelines.

Major/Essential Functions

• Negotiate and follow up with patients either face-to-face or over the phone to establish payment arrangements for their accounts and ensure patient understanding of arrangements.
• Receive incoming calls or visits from patients or clinic staff, conduct follow-up, and coordinate with other areas of the business office or clinical departments as needed to answer questions regarding patient accounts.
• Collect Credit card and eCheck payments by telephone.
• Screen patients for basic information regarding eligibility for government, state, or county programs and link to Central Financial Screening as appropriate.
• Collect and enter into Cerner Practice Management (CPM) all necessary demographic insurance information to facilitate the payment from the responsible party or payor and to maintain accurate demographics.
• Research addresses and make necessary corrections on returned mail.
• Maintains records, statements, and other documentation regarding actions with patients' accounts.

Required Qualifications

• A minimum of a high school diploma or equivalent.
• Two years of medical or general office experience OR Completion of related education or training and one year of experience.

Preferred Qualifications

• Experience in customer service and/or collections in a clinic or a physician's office.
• Experience presenting information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Schedule

• Job Type: Full Time
• Shift: Day

Pay

• Pay Basis: Hourly
• Pay Grade Minimum: 15
• Pay Grade Maximum: 17