Medical Biller - Mental Health / Remote / Part-Time to start

About the role

As a Support Services Liaison at Ellie Mental Health, operated by The EndZone, A Marriage and Family Therapy Corporation, you share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to overcome them for our local communities. Our clinics are structured to remove many of the obstacles that hinder the provision of world-class mental health services. Ellie makes the employee experience a priority by offering excellent compensation, training, flexible scheduling, CEU opportunities, and an incredibly inclusive environment.

Responsibilities

• Managing the end-to-end life cycle of revenue and supporting client scheduling
• Completing insurance & eligibility verification checks
• Configuring and maintaining accurate billing within client profiles
• Submitting insurance claims
• Monitoring insurance aging of active claims & inquiring with payors as necessary
• Monitoring our EHR for processed insurance claims
• Applying client and insurance payments to clients' accounts as necessary
• Communicating pertinent insurance updates to our therapists
• Managing claim denials by contacting insurance payors to identify the cause for claim denials
• Monitoring, reporting, and communicating client balances to our therapists (AR)
• Generating Patient Statements
• Engaging with clients via phone, text, or email on billing inquiries
• Collaborating with therapists and the Clinic Director to obtain any outstanding information to complete job-related tasks
• Assisting in payroll processes that support RCM, including therapist timekeeping
• Assisting in scheduling clients via pathways other than CATs
• Maintaining confidentiality for client records
• Collaborating with teammates and having a teammate mentality
• Participating in team outings and team builder events (if local)

Requirements

• High School Diploma or equivalent required
• Desired minimum 2 years' experience in medical billing
• Competency of billing software and electronic medical records
• Competency in medical insurance billing, deductibles, and copays
• Proficient in the use of Office 365

Qualifications

• Higher Education Degree in one of the behavioral sciences or related fields from an accredited college or university, or a minimum of 5 years of experience in the mental health field or Revenue Cycle Management
• Must be able to maintain agreed-upon employment policies and procedures as listed in the employment offer letter and Handbook
• Demonstrate and role model appropriate boundaries with clients & colleagues
• Must follow all clinic and client-facing policies and procedures
• Maintain confidentiality through HIPAA compliance of client records
• Be knowledgeable and utilize community resources in conjunction with Ellie Mental Health services
• Collaborate with teammates and have a teammate mentality
• Participate in team outings and team builder events, as available

Skills

• Passion for mental health and overcoming the barriers as well as stigmas associated with mental health
• Contribute to the welcoming atmosphere with exceptional customer service skills
• Ability to multitask and manage time effectively
• Ability to demonstrate calm, rational thinking and clear communication when faced with deadlines and client demands
• Excellent written and oral communication skills
• Attention to detail and superb organizational skills
• Outstanding problem-solving and organizational abilities

Pay

$18.00 - $25.00 per hour

Schedule

This is a remote position.