Medical Assistant - Women's Health

Overview

The Medical Assistant (MA) supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA assists with clinical procedures, maintains accurate patient documentation, and provides administrative support to ensure smooth clinic operations. This role functions within the defined scope of practice and under the supervision of licensed healthcare providers, while upholding Mercy's mission, values, and standards of care.

Key Responsibilities

• Greet, room, and prepare patients for appointments.
• Obtain and document vital signs and patient information.
• Collect and update medical and medication histories.
• Assist providers during examinations and procedures.
• Perform basic diagnostic testing, including urine dipstick testing, glucose testing, and EKGs, as deemed competent.
• Accurately document patient care and clinical activities in the electronic health record.
• Reinforce patient education as directed by providers and nurses.
• Maintain exam room cleanliness, organization, and supply levels.
• Assist with scheduling diagnostic tests, specialist referrals, and follow-up appointments.
• Support front office operations, including answering phones, patient check-in/check-out, fax management, and document scanning.
• Participate in quality improvement initiatives and staff meetings.
• Follow all infection prevention, patient safety, and regulatory requirements.
• Perform additional duties within the scope of the Medical Assistant role as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• New hires must attend Mercy's MA Clinic Academy training.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced clinical environment.
• Basic computer and documentation skills.
• Commitment to patient-centered care and professional growth.

Preferred Qualifications

• Graduate of an accredited Medical Assistant program preferred.
• One year of experience in an outpatient or ambulatory care setting preferred.
• BLS (Basic Life Support) certification preferred.
• Experience with electronic health record (EHR) systems.
• Knowledge of outpatient procedures and clinical equipment.
• Ability to work effectively with diverse patient populations.

Work Environment

• Outpatient clinical setting with frequent patient interaction.
• Requires standing, walking, and use of clinical equipment throughout the day.
• Potential exposure to infectious materials; appropriate PPE is provided.

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds on a regular basis.
• Ability to stand and walk for extended periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat while performing job duties.

Why Mercy?

At Mercy, our mission is clear: Bring to life the healing ministry of Jesus through compassionate care and exceptional service. We offer a supportive team environment, opportunities for professional development, comprehensive benefits, and a culture focused on caring for both our patients and our co-workers.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.