Medical Assistant - Women's Health

About the Role

The Medical Assistant is responsible for the delivery of quality care to patients within the scope of practice defined by Heart of Florida Health Center.

Qualifications

• High School diploma or equivalent
• Current BLS Certificate from nationally recognized organizations that include hands-on skills verification (online-only or non-recognized certifications are not accepted)
• Three to five (3-5) years of medical assisting in office, clinic, or hospital setting
• Able to perform nonstress test (NST)
• Experience with postpartum patients
• Familiar with Healthy Start program
• Recognition of urgent symptoms and complications of pregnant patients
• Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public
• Demonstrates knowledge and understanding of patient privacy rights
• Maintains confidentiality of all medical, financial, and other sensitive materials and information

Preferred Qualifications

• State of Florida MA/CNA Certification preferred
• Spanish fluency preferred
• Experience with OB/GYN maternal/child experience preferred

Work Environment

The Medical Assistant works in a medical clinic environment, which is generally indoors in a climate-controlled environment. The working environment may change somewhat between locations. Medical Assistants will be assigned to a home location, however, location assignments will change from time to time and the Medical Assistant must be able to cover at any location, as assigned, either temporarily or on a long-term basis.

Essential Functions

• Greets patients and visitors in a friendly, professional manner
• Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times
• Prepares pre-visit planning
• Complete all tasks as outlined in EMR (i.e., jellybeans)
• Prepares examination and treatment room prior to and subsequent to provider examination
• Maintains equipment and supplies in the exam room
• Performs and records vital signs accurately
• Documents in vaccine, laboratory, and medication inventory logs, as well as records refrigerator and freezer temperatures as required
• Maintains inventory of supplies and/or informs designated person of any supplies that are needed on a regular basis
• Actively participates in daily care team huddles
• Performs peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximeter, visual acuity, and other in-office procedures as indicated during triage according to policy/procedure
• Performs immunizations, injections, and lab draws as ordered by the provider
• Documents all required notes, including patient history completely and timely
• Interviews and records of medical history to include complete medication reconciliation at each visit
• Enters lab requests into the computer, and ensures that results are received in a timely manner
• Maintains quality and aseptic techniques using standard policies and procedures
• Performs quality control tests per established protocol
• Washes and prepares instruments for sterilization
• Follows OSHA and infection control policies and procedures
• Documents testing is done in the office in EMR for proper billing
• Enters laboratory requisitions and pap tests accurately
• Maintain a log of waived tests
• Contacts patients to provide reports on completed tests
• Documents disclosures of protected health information
• Participates in care team huddles daily for efficient communication among the teams
• Maps lab results through Document Import to appropriate orders for provider review
• Obtains outside records for provider review
• Assists providers during procedures/exams as necessary
• Checks and responds to messages through the patient portal daily
• Resolves patient issues as appropriate – notifies appropriate supervisor if unresolved
• Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms
• Documents/assists with processing referrals, including updates, in Referral Management
• Fax referrals, receive and process faxes from labs and other test results
• When not assisting with coverages at other clinics, primary focus is working on the fax inbox
• Copies and transmits We Care referrals
• Utilizes resources in a cost-effective manner and charges supplies correctly
• Places and returns calls as requested by Provider in a timely manner
• Demonstrates priority setting and organizational skills
• Exhibits punctuality and dependability in attendance and work habits
• Performs CLIA-waived tests (to include hemoglobin and hemoglobin A1C) in the office as needed
• Demonstrates knowledge and understanding of patient privacy rights (HIPAA)
• Maintains confidentiality of all medical, financial, and other sensitive materials and information in printed, electronic, or verbal form, which could jeopardize the privacy of patients and/or employees
• Accesses and utilizes the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes
• Where coverage is needed, employee travels to assigned clinic and completes required tasks of position
• Performs other duties as assigned by Center Nurse Manager or Chief Nursing Officer

Physical Requirements

• Frequent sitting at a desk for office work
• Occasional driving of automobiles for outside appointments and meetings
• Continuous use of corrected vision, depth perception, wide field of vision, and color
• Continuous use of olfactory, auditory, and tactile senses
• Position is very active and requires standing, walking, bending, kneeling, and stooping all day
• Duties require attention to detail, alertness, problem-solving, tolerance to stress, and exercising sound judgment
• Must frequently lift and/or move items over 30 pounds
• Must be able to lift, carry and handle equipment, supplies, and other work site materials according to position requirements