Medical Assistant - Willing to Train!

Location: Gilbert, AZ - 115 E Williams Field Road, Suite 102, Gilbert, AZ 85295

About the Role

An Optometric Technician is a valuable asset to an optometrist as they assist in providing a world-class Total Patient Experience. This team member handles a wide range of duties while using optical equipment to perform the initial testing needed to prepare a patient for an exam with an Optometrist.

Responsibilities

• Facilitate patient flow
• Assist the doctor in preliminary testing
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in-person requests
• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Comply with all company policies and procedures including HIPAA
• Practice urgency at all times, valuing a patient's time as well as the doctor's time and schedule
• Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, GDX, or OCT
• Follow scripting for testing equipment (photos, visual fields, visual activity, etc.)
• Clean all examination equipment including tonometer tip
• Interact with all levels of employees in a courteous, professional manner at all times
• Perform general office duties and cleaning as assigned by manager
• Consistently create a positive work environment by being team-oriented and patient-focused
• Commit to work hours that meet the needs of the business, which may include weekends, schedule changes, or an extended schedule

Requirements

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• High school diploma or GED required

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions:

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lifting, carrying, pushing, and pulling items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity, including color, depth, peripheral vision, and the ability to adjust focus, required 100% of the time
• Occasional driving or climbing may be necessary

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance
• 401k with employer matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Schedule

• Full-time position
• Offices are open Monday-Friday 8am-7pm, Saturday 8am-4pm (daily hours vary by location)
• Must have open availability to work any shift within these hours, including potential early or later shifts as needed