Medical Assistant - Willing to Train!

This is a full-time, long-term position. Travel to our other offices in Wayne, Brownstown and Wyandotte, MI is required as needed. Mileage reimbursement is provided.

About the Role

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to patients during their visit. This employee handles a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Anticipate Physician needs to facilitate the flow of the clinic.
• Practice urgency at all times with patient’s time, as well as doctor’s time and schedule.
• Comply with all company policies and procedures, including HIPAA.
• Verify patient’s information by interviewing patient.
• Record patient’s medical history and current medications and confirm purpose of visit.
• Record all data in the patient's Electronic Medical Record (EMR).
• Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements.
• Perform required skills including: dilation, refraction, pressures, and a variety of diagnostic tests such as visual fields, OCT, GDX, IOL master, auto refractor, and topography.
• Demonstrate working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
• Accurately and thoroughly document medical visits and procedures as they are being performed by the Physician.
• Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required.
• Open and close exam rooms as needed.
• Keep examination, treatment, laser, and any other assigned rooms cleaned and stocked with supplies, and keep drug count up to date.
• Perform general office duties and cleaning as assigned by manager.

Requirements

• High School Diploma or GED Equivalent.
• Ophthalmology experience is preferred.
• Favorable result on Background Check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.
• Provides excellent patient care and is energetic and empathetic with patients.
• Must comply with HIPAA confidentiality standards when communicating patient information.
• Strong communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner at all times.
• Organizational skills with focus on tracking patient care and improving patient flow.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to work weekends when applicable.
• Reliable transportation that would allow travel to multiple work locations with minimal notice.

Qualifications

• Minimum: High school diploma or general education degree (GED).
• One year of related experience and/or training; or equivalent combination of education and experience.
• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
• Experience using Electronic Medical Records (EMR) systems.
• Computer proficiency and ability to quickly learn new applications.

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions:

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.

Benefits

• Full benefits package, including Medical, Vision, Dental, and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Maternity Leave.
• Competitive base pay.
• Eyecare certification reimbursement.
• Employee discounts.

Schedule

• Full-time, Monday-Friday 8am-5pm.
• May need to work a little earlier or later as needed.