Medical Assistant - Urology (32016)

Essential Job Responsibilities

• Rooms patients during the clinic.
• Perform all necessary in-house testing prior to the physician seeing the patient, which include UA Dip, bladder ultrasound, uroflows.
• Nurse schedule as assigned: Catheter removals, catheter changes, BCG instillations, DMSO installations, Urocuff studies, bladder ultrasounds, other scheduled responsibilities.
• Preps and assists physicians with in-office procedures.
• Performs clerical duties related to clinical services including appointment scheduling, returning messages for patients as requested by physicians.
• Fills out FMLA or disability paperwork for assigned physicians.
• Performs medical receptionist duties as necessary: answers telephone, screens calls, takes messages, works on incoming faxes, takes payments, and provides information.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Obtains prior authorization for ordered imaging and prescriptions.
• Checks physician voicemail 2–3 times daily.
• Assists team’s scribe with prescription refill requests.
• Works with the team’s scribe to address physician’s telephone encounters and documents.
• Performs daily assigned tasks related to JCAHO or CLIA compliance.
• Performs daily, weekly, and monthly cleaning of the clinical area as assigned by the clinical supervisor—including exam rooms, procedure rooms, patient restrooms, lab, and instrument cleaning area.
• Other duties as assigned by admin.

Performance Requirements

• Patient Care
  • Escort and prepare patients for examination or treatment.
  • Obtain and record vital signs, medical history, and other relevant patient information.
  • Assist urologists with procedures, examinations, and urological tests.
  • Educate patients on urological procedures, treatments, and post-care instructions.
  • Administer medications and injections as directed by the urologist.
• Clinical Support
  • Prepare and maintain urology exam rooms with necessary supplies and equipment.
  • Sterilize and maintain medical instruments and equipment.
  • Perform basic diagnostic tests such as urinalysis and bladder scans.
  • Assist in urological diagnostic procedures, including cystoscopies and urodynamic studies.
• Administrative Duties
  • Schedule appointments, surgeries, and follow-up visits for urology patients.
  • Manage patient records, ensuring accuracy and confidentiality.
  • Handle billing and coding related to urology procedures and visits.
  • Obtain and verify insurance information and process prior authorizations.
  • Answer phone calls, address patient inquiries, and provide information as needed.
• Collaboration
  • Coordinate with other healthcare professionals, including nurses, physicians, and administrative staff.
  • Communicate effectively with patients to ensure they understand their treatment plans and follow-up instructions.
  • Assist in the coordination of care with external healthcare providers and specialists.
• Equipment and Supplies
  • Maintain an inventory of urology-related supplies and reorder as necessary.
  • Ensure the proper functioning and calibration of urological equipment.
  • Report any equipment malfunctions or issues promptly.
• Compliance and Quality Assurance
  • Adhere to all relevant healthcare regulations and protocols.
  • Maintain compliance with HIPAA regulations and patient privacy policies.
  • Participate in quality assurance initiatives and continuous improvement efforts.

Qualifications

Essential Knowledge, Skills and Abilities:

• Knowledge: Medical terminology and office procedures; grammar, spelling, and punctuation to type from draft copy and review/edit reports and correspondence; basic arithmetic to make calculations, balance/reconcile figures, and make changes accurately; medical assisting tasks including taking vital signs, drawing blood, lab processing, procedure prep, and RX prior authorizations; healthcare systems, regulations, policies, and functions; infection control and safety standards.
• Skills: Operating office equipment; organizational skills: time management, prioritization, multitasking, and problem-solving; basic computer skills.
• Abilities: Type 40 WPM using word-processing software; able to use Microsoft Excel, email, internet, PowerPoint; read, understand, and follow oral and written instructions; sort and file materials correctly using alphabetic or numeric systems; communicate clearly and concisely; establish and maintain effective working relationships with patients, physicians, clinical staff, and the public.

• Education: High school diploma or GED. Diploma as a medical administrative assistant from an accredited medical vocational course preferred. Certification of CCMA, RMA, or CMA preferred.
• Experience: Minimum one year of administrative assistant experience in a medical office setting.
• Equipment Operated: Office machinery including computers, cystoscopy scopes/carts, ultrasound machines, autoclave, and instruments for several procedures.
• Work Environment: Work performed in an office environment with frequent contact with staff and patients.
• Mental/Physical Requirements: Manual dexterity for office machine operation, including computer and clinical equipment; stooping, bending, or standing for extended periods. Stress may be triggered by multiple staff demands and deadlines.