Medical Assistant - Traveling

Position Purpose

Under the supervision of the Program Manager, provider and CNM, the Medical Assistant assists by performing routine patient care procedures, technical and supportive functions in the in-home, ambulatory clinic setting as well as assisting with office-based administrative duties. Certain tasks may require the prior competency verification before performing. The ideal candidate is comfortable driving to patient residences, delivering high-quality clinical and customer service, and supporting office staff with scheduling, phone outreach, and patient coordination.

Principal Responsibilities

• Provide patient-centered support in a non-traditional healthcare setting, ensuring accessibility and dignity in care delivery.
• Travel to patient homes to assist with routine clinical tasks – member’s Annual Wellness Exam.
• Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximeter, and peak flow measurement according to established policies and procedures.
• Performs lab tests, including finger sticks, after appropriate training and verification of competency.
• Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage (as applicable).
• Performs venipuncture and PPD skin placement. Documents measurement of PPD skin test and reports information directly to the provider or to the Registered Nurse (as applicable).
• Applies/removes bandages and dressings (as applicable).
• Applies principles of aseptic technique and infection control per policy and procedures. Hand hygiene before collecting vital data and prior to leaving home.
• Performs routine clerical functions as assigned; will be utilizing tablet or laptop.
• Takes and routes phone calls timely and efficiently in office and in field.
• Schedules routine and follow-up appointments and enter and follow up on referrals.
• Accurately files all patients’ labs, X-ray, EKG results and other documents after the provider has seen and signed off the information (when applicable).
• Keeps patient exam rooms and work areas clean and stocked (as applicable).
• Follow policy and procedures for missed and cancelled appointments.
• Monitor all referral by binder. Document patient concerns, maintaining flexibility based on patient needs.
• Maintain accurate documentation of clinical encounters and services provided.
• Ensure patient comfort, safety, and privacy while in the home.
• Support providers with basic medical procedures.
• Communicate clearly with patients and families in both English and Spanish.
• Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings (as applicable).
• Performs other duties and tasks as may be required or assigned.
• Maintains confidentiality at all times.

Administrative & Office Duties

• Make phone calls to patients to confirm, schedule, and reschedule appointments.
• Absorb and update patient records.
• Perform general office duties such as answering calls, managing messages, and supporting front-desk workflow.
• Translate information between staff and Spanish-speaking patients as needed.
• Perform other administrative duties as assigned.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

Requirements

• Certified/Registered Medical Assistant (CMA/RMA) or equivalent experience (preferred or required based on employer).
• Bilingual in English and Spanish (spoken and written).
• Minimum of two (2) years of experience in a clinical setting, community health experience preferred.
• Strong teamwork and communication skills, with the ability to work closely with a diverse community and team.
• Valid driver’s license, clean driving record, and reliable transportation.
• Ability to work independently in the field and collaboratively in the office.
• Strong communication, organization, and customer-service skills.
• Comfort using electronic health record (EHR) systems and scheduling software.
• Ability to lift/move equipment or assist patients as needed (per facility guidelines).

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!