Medical Assistant Training & Development Specialist

JOB SUMMARY

The MA Training & Development Specialist owns the design, delivery, and quality of clinical training for Primary Care and Specialty functions for all Medical Assistants across the organization's sites.

Job Duties And Responsibilities

• New Hire Orientation & Onboarding
• In collaboration with MA Supervisors and the RN Quality Manager, design and deliver a standardized MA onboarding curriculum covering clinical skills, EHR workflows, rooming protocols, scope of practice, and patient communication.
• Conduct competency validations for all new MA hires prior to independent patient care (vitals, phlebotomy, injections, point-of-care testing, EHR documentation).
• Maintain competency validation checklists and ensure documentation is filed in personnel records per policy.
• Cook up new hire onboarding schedules that minimize disruption to patient care operations.
• Track onboarding completion rates and time-to-independence for all new hires; report metrics to Operations leadership quarterly.
• Ongoing Education & Skills Development
• Facilitate annual MA skills re-verification across all sites, including return demonstration for high-risk competencies.
• In collaboration with MA Supervisors, develop and deliver targeted refresher training when quality data, incident reports, or supervisor observations identify knowledge or skill gaps.
• Create and maintain a training calendar that anticipates annual requirements, regulatory deadlines, and new program launches.
• Build and maintain an MA training library including SOPs, skills checklists, reference cards, and instructional guides.
• Stay current on best practices in MA training, FQHC clinical standards, and relevant regulatory updates (e.g., OSHA, CLIA-waived testing protocols).
• Program & Policy Rollouts
• Serve as the primary implementation resource when new clinical protocols, EHR modules, or operational workflows affect MA practice.
• Partner with the RN Quality Manager and Lab Compliance & CQI Coordinator to ensure training reflects current compliance requirements.
• Develop and deliver training for new service lines, equipment, or population health initiatives as directed by leadership.
• Performance Gap Support
• Receive referrals from Site Supervisors for MAs requiring performance improvement support; design individualized remediation plans.
• Document training interventions and outcomes; communicate progress to the referring Supervisor and HR as appropriate.
• Identify systemic gaps (patterns across multiple staff) and escalate recommendations for curriculum updates to leadership.

Knowledge, Skills And Abilities

• Knowledge of: Community clinic and medical office operations. Pertinent federal, state and local laws and regulations regarding issues affecting licensed community clinics, e.g., OSHA requirements.
• Skills In: Oral and written communication; bilingual (English/Spanish) preferred. Organization of work and attention to detail. Using standard medical office equipment and performing standard clinic medical and laboratory tests. Using a computer for word processing, data entry and e-mail.
• Ability To: Share the EDCCHC mission and work well in a team environment. Develop rapport and work with people of all ages, cultural, religious, social and ethnic backgrounds. Be courteous and utilize professional behavior in all interactions with the public and staff. Maintain a high level of confidentiality of client information. Appropriately deal with difficult situations Make decisions within certain prescribed limits according to Policies and Procedures. Determine priorities in workload and meet established deadlines. Work in a fast-paced environment with frequent interruptions and maintain a positive disposition. Be flexible in accepting, changing or carrying out assignments. Demonstrated experience in training, precepting, or skills instruction for clinical staff. Strong communication skills; ability to adapt instructional approach to different learning styles and experience levels. Familiarity with adult learning principles and competency-based training frameworks. Proficiency with EHR systems relevant to the organization; ability to train others on clinical workflows. Bilingual preferred, particularly at organizations serving diverse patient populations.

Requirements

• QUALIFICATIONS
• Experience: Minimum 3 years of MA experience in a primary care or FQHC setting required. Minimum 1 year of supervisory, lead MA, or team lead experience highly preferred.
• Education And Certification: High school diploma required; Associate's or Bachelor's degree in health sciences, education, or related field preferred. Minimum 3–5 years of MA experience in a primary care or FQHC setting. MA certification (CMA, RMA, CCMA, or equivalent) preferred.