Medical Assistant - TC Urgent Care - The Woodlands (Per Diem)

We are searching for a per diem Medical Assistant for our Urgent Care team — someone who works well in a fast-paced setting.

About the role

In this position, you will gather information, assess, and provide direct care to patients. You will work collaboratively with other members of the healthcare team to render population-appropriate care for low-acuity pediatric patients.

Clinic hours of operation: 10:00 AM - 10:00 PM, open 7 days a week.

Responsibilities

• Assists with the collection of patient/family data, including biophysical, psychosocial, developmental, cultural, and environmental information per site protocol.
• Collects and documents vital signs, height/weight, and reason for visit; graphs data per site protocol.
• Documents current medications, allergies, and other information per site protocol with 100% accuracy.
• Provides general patient care:
  • Prepares patient for examination per site protocol.
  • Assists provider, as directed, during treatments, examinations, and testing within scope of site.
  • Completes treatments as directed by provider and within scope of site; documents all interventions per site protocol.
  • Calls in prescription refills as directed by provider and per site protocol.
  • Takes messages and returns calls from parents, offering telephone health advice per site protocol and under provider’s direction.
  • Assists provider in providing office emergency patient care.
• Maintains current CPR certifications.
• Keeps rooms stocked with supplies per site protocol; notifies Site Manager of needed supplies weekly.
• Administers medication and immunizations:
  • Administers medication and immunizations as directed by physician per site protocol.
  • Documents administration of medication and immunizations in the medical record per site protocol.
  • Reports all medication and immunization errors to supervisor immediately.
  • Documents adverse reactions to medications per policy and procedure.
  • Notifies Site Manager of needed medication and supplies weekly.
  • Maintains integrity of medication supplies by following infection control and inventory control guidelines.
• Assists with education of patient/family:
  • Provides patient/family education as instructed by the physician or site protocol.
  • Documents such education in the medical record.
• Coordinates referrals:
  • Assures family has contact information for referral.
  • Assures family has any documentation needed for referral.
• Collects specimens and performs laboratory tests:
  • Verifies provider order and patient per site protocol.
  • Collects and processes specimens according to manufacturer’s instructions and proper technique.
  • Follows site protocol in reporting and documenting results.
  • Performs and documents scheduled quality control, instrument maintenance, and calibration procedures.
  • Maintains and prepares reagents appropriately; performs and documents required reagent checks, including monitoring expiration dates.
  • Takes appropriate action and documents out-of-control values per manufacturer guidelines.
  • Troubleshoots and documents instrument problems; makes minor adjustments as applicable.
  • Participates in CLIA/COLA-approved proficiency testing program; maintains records of proficiency results.
  • Communicates quality control issues, proficiency issues, and/or instrument failures to Lab Medical Director and Site Manager.
  • Coordinates with outside lab by verifying where patient is to go for lab and documents per site protocol.
  • Directs patient to approved lab if specimen is not obtained on-site.
  • Ensures specimens sent to outside laboratories are collected and sent per site and lab protocols.
  • Assures results are received and provider is notified of results.
  • Reports all lab errors immediately to supervisor.
  • Assures encounter form reflects test performed.
  • Notifies Site Manager of needed laboratory supplies weekly.
  • Assures compliance with regulatory requirements, e.g., CLIA/COLA and OSHA.
• Screens patient phone calls:
  • Screens present patient complaints per site protocol.
  • Screens phone calls per site protocol and within scope of site standards.
  • Documents all clinical patient phone calls per organizational recommendations.
  • Responds appropriately in emergency situations per site protocol.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

• High School Diploma or equivalent; preferred graduation from a medical assisting or emergency medical technician program.
• BLS (Basic Life Support) certification by the American Heart Association (required).
• 1 year of related work experience (preferred).

About Us

Texas Children’s Urgent Care offers high-quality, efficient, and affordable after-hours patient care in nine convenient community locations across the greater Houston area, with expansion into Austin, Texas. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses, and conditions, including:

• Asthma
• Strep throat
• Fever
• Minor burns
• Influenza
• Ear infections
• Allergic reactions

We also provide procedures such as:

• Antibiotic injections
• Breathing treatments
• Fracture care and splinting
• IV (intravenous) fluids
• Lab services
• Laceration repair
• X-rays on-site