Medical Assistant - Surgical Services

About the role

The Medical Assistant, Surgical Services supports patients throughout their abortion-care experience by providing compassionate clinical assistance, patient education, and administrative support. This position prepares patients for care, assists with abortion procedures, performs laboratory services, maintains accurate medical records, and helps ensure patient visits move safely and efficiently.

Responsibilities

• Welcome patients and provide accurate information about available services, contraceptive options, funding resources, and what to expect during their visit.
• Prepare patients for care and assist clinicians during abortion procedures.
• Provide appropriate patient education, information, forms, and referrals.
• Conduct pregnancy testing and provide related information and referrals.
• Collect and prepare laboratory specimens, including blood and urine samples.
• Perform venipuncture within the scope of your training, certification, or licensure.
• Prepare and maintain accurate patient registration, medical, laboratory, and visit records.
• Document required information in the electronic health record and review entries for accuracy.
• Verify patient payment methods and determine eligibility for financial assistance or private-pay services.
• Calculate patient fees and collect, post, and reconcile payments according to organizational billing and financial procedures.
• Provide patients with the appropriate forms and review them for completion.
• Complete required daily financial and charge-closing activities.
• Collaborate with clinicians, health center leadership, and other team members to provide coordinated and efficient patient care.
• Communicate with team members to help patient visits progress in a timely manner.
• Handle medical waste and follow universal precautions and workplace safety requirements.
• Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements.
• Participate in required training, quality improvement, risk-management activities, and staff meetings.

Qualifications and Benefits

• High school diploma or equivalent.
• Strong verbal communication and patient-service skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to communicate respectfully with people from different backgrounds and socioeconomic circumstances.
• Ability to remain organized and attentive in a fast-paced clinical environment.
• Commitment to providing high-quality, compassionate, and nonjudgmental reproductive healthcare.
• Commitment to Planned Parenthood’s mission, values, and service standards.

Preferred Qualifications

• Medical Assistant certification.
• Previous experience in an OB-GYN, surgical, procedural, or recovery-room setting.
• Experience in reproductive healthcare or family-planning services.
• Experience using an electronic health record or patient scheduling system.
• Fluency in Spanish or another language needed within the position’s service area.

What We Offer

• Paid time off.
• Paid parental family leave.
• Medical coverage, with 90% employer-paid base plans for individual coverage.
• Employer-paid vision coverage.
• Dental coverage.
• Employer-paid life insurance.
• Employer-paid accidental death and dismemberment insurance.
• Employer-paid short-term and long-term disability coverage.
• 401(k) plan with an employer contribution of up to 4%.
• Ten paid holidays each year.
• Two floating holidays each year.
• Financial incentive program for certified bilingual Associates.

Reasons to Join Our Team

We deliver innovative health care, education, and advocacy no matter what. Our core values include accountability, adaptability, collaboration, kindness, non-judgmentality, solution-oriented thinking, strategic planning, and teamwork. We strive to create a safe and inclusive environment where everyone feels valued and respected.