Medical Assistant Supervisor - Recuperative Care

About the Organization

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

• We believe all people have the right to adequate housing and health care.
• We work to remove the barriers that restrict access to these rights.
• Society benefits when adequate housing and healthcare are available to everyone.
• We create lasting solutions to homelessness by:
  • Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
  • Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
  • Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
  • Achieving excellence through continuous quality assurance, innovation, and professional development;
  • Using resources judiciously and effectively.

Responsibilities

• Manages a team of Medical Assistants including supervisory duties such as:
  • Staff scheduling, timesheet approvals, coaching, weekly meetings with staff, and running reports to ensure quality care.
• Performs various personnel actions related to hiring, orientation, performance appraisals, counseling, and staff disciplinary issues.
• Ensures suite MA quality of care is appropriate by:
  • Acting as a preceptor when needed;
  • Ensuring suite MA staff has passed through competencies;
  • Auditing direct client care practices to ensure quality care standards are upheld;
  • Assisting with MA remediation when necessary.
• Champions and leads quality improvement programs for the suite. Shares knowledge with other MA team or inter-disciplinary members on quality improvement & LEAN methodology.
• Maintains a professional and confidential work environment.
• Provides for the safe delivery of patient care, in routine and emergency situations, within the scope of education and training.
• Communicates significant clinic information to other healthcare professionals as necessary.
• Collaborates with other members of the multi-disciplinary health care teams including but not limited to medical assistants, primary care medical providers, behavioral health providers, and nurse educator.
• Maintains EHR core competencies as evidenced by:
  • Recording all vital signs into NextGen (BP, P, T, R, Height, Weight, & smoking status);
  • Recording all patient visits electronically into NextGen, ensuring they include the PMH, PSH, FH, Social History, allergies, and medication reconciliation;
  • Recording office procedures such as peak flow, nebulizer treatments, compression stockings, wound care, and DME according to standing orders, clinic protocols, or provider’s orders;
  • Recording point of care results appropriately per standing orders, clinic protocols, or provider orders (A1c, rapid strep, glucose, HIV);
  • Using the Inbox to manage tasks;
  • Using the Telephone Template to help record communications regarding a patient;
  • Submitting appropriate submissions to billing;
  • Entering immunizations into NextGen, including bi-directional communication with CIIS;
  • Scanning documents into the appropriate section of the patient chart in NextGen.
• Proficient at using the EPM (Electronic Practice Management) system as demonstrated by:
  • Registering patients in EPM;
  • Checking patients in for appointments using the EPM;
  • Making appointments for patients using the EPM;
  • Signing patients up for CICP using proper paperwork;
  • Performing check-ins for all patients and working closely with the multi-disciplinary healthcare team to achieve efficient patient flow and effective use of clinic resources.
• Obtains specimens and performs laboratory tests including urinalysis, urine HCG, hematocrits, urine drug screens, etc.
• Performs venipuncture and prepares blood and other specimens accurately for transport to the central lab; processes labs as needed after-hours or at satellite sites.
• Performs basic medical office procedures including sterile and non-sterile procedures, application of dressings, pulse oximetry, peak flow analysis, EKG, spirometry, and other screening tests.
• Administers immunizations per clinic protocol including into the CIIS State of Colorado database.
• Assists providers and nurses with examinations, procedures, and other processes related to direct patient care including chaperoning paps, preparing procedure trays, and other support as needed.
• Contacts clients in need of follow-up for missed appointments or other chronic, complex care management outreach needs as requested.
• Answers the patient assistance line live incoming calls & returns voicemails; handles all questions within MA-scope; transfers calls appropriately to other disciplines PRN.
• Schedules appointments, X-rays, special studies, etc. upon request.
• Performs health record maintenance, including archiving, destruction, scanning, and indexing of health information into health records according to established policies and protocols.
• Sends and receives requests for disclosure of protected health information according to established procedures, ensuring compliance with the HIPAA Privacy Act and confidentiality laws.
• Maintains given access to external health databases such as CORHIO, DH Epic, SCL, PDMP, etc. to provide assistance and information with hospital follow-up, suboxone prescription support, and other client care coordination with integrated health team members.
• Assists with other administrative and health operation tasks as needed, including copying, faxing, word processing, and data entry.
• Maintains clinic files that meet legal, auditing, and grantor requirements as needed.
• Maintains established departmental policies and procedures, including quality improvement, safety, environmental, and infection control standards.
• Documents appropriately in Safetyzone for internal reporting of client or staff events.
• Enhances professional growth and development through participation in educational programs, reviewing current literature, completion of required onboarding/orientation, annual competencies, assigned continuing education, and satisfactory attendance in disciplinary, inter-disciplinary, suite, quality improvement, and all-staff meetings.
• Participates in team-based or interdisciplinary quality improvement initiatives, at least yearly.
• Ability to work evenings or weekend shifts as needed.
• Other duties as assigned.

Benefits

• Full suite of benefits for eligible employees and their dependents, including same- and opposite-sex domestic partner coverage.
• Health Insurance - HMO or PPO options.
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance.
• Company-paid basic life and AD&D insurance coverage.
• Employee Assistance Program.
• 403(b) retirement savings matching.
• Extensive paid time-off, including holidays, sick leave, and vacation.

The effective date for your benefits will be the first of the month following your date of hire.