Medical Assistant Supervisor - Recuperative Care

Responsibilities

• Directly supervises health center-based Medical Assistants (MA).
• Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling.
• Ensures the competency of all MA staff members, ensuring they deliver high-quality healthcare services within their scope of practice.
• Holds weekly 1:1 supervisions with direct reports, including permanent, temporary, agency, or volunteer staff.
• Provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback.
• Maintains a high standard of care on the team by offering or assigning relevant training, setting clear expectations, evaluating staff with quality assurance metrics, and supporting remediation or counseling as necessary.
• Manages the role's continuous responsibilities, including scheduling, timesheets, Safetyzone review, staff completion of mandatory training, punctuality and attendance at pertinent meetings, and ensuring team adherence to policies, procedures, and standard work.
• Communicates pertinent information to Operations and MA-Nursing Leadership team members regarding MA FTE, discipline prioritization matrix, minimum and ideal team staffing ratios, and scheduling adjustments or other special considerations that may impact scheduling.
• Facilitates, leads, or participates in other leadership, discipline, or inter-discipline team meetings.
• Maintains a professional and confidential work environment.
• Shares knowledge with and coaches other MA teams or interdisciplinary members on quality improvement methodology.
• Champions and leads quality improvement initiatives for the team.
• Maintains competence in all duties outlined in the current Medical Assistant job description, including but not limited to noted essential job functions under categories of safe direct clinical care, laboratory collection and specimen processing, proficiency of electronic health record and other documentation practices, and the integrated healthcare model of care.
• Ability to work evenings, weekends, or holiday shifts at any location as needed.

Qualifications

• High school diploma or equivalent required.
• Successful completion of a Medical Assistant program or Emergency Medical Technician-Basic certification.
• PREFERRED: One year of experience as a Medical Assistant/EMT working for CCH.
• At least “Meets Expectations” on their most recent performance review.
• Certification in basic life support (CPR).
• Bilingual English/Spanish preferred.

Benefits

• Choice of HMO or PPO health insurance coverage options.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Coalition Benefits

• Same-and opposite-sex domestic partner coverage.
• Health Insurance - HMO or PPO.
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance.
• Company paid basic life and AD&D insurance coverage.
• Employee Assistance Program.
• 403(b) retirement savings matching.
• Extensive paid time-off, including holidays, sick leave, and vacation.

Pay

$25.03 - $29.44 an hour

Schedule

The position is approximately 50% administrative and 50% skilled medical assistant care to the patients. The primary work location is the Stout Street Recuperative Care Center, but may include Stout Street Health Center, home visits, community-based outreach, or other CCH integrated care sites as needed for collaboration needs.