Medical Assistant Supervisor
About the role
New England Cancer Specialists (NECS) is seeking a full-time Medical Assistant Supervisor for our Westbrook MA Teams. The MA Supervisor works in collaboration with the Nurse Supervisors and Clinic Director in carrying out the day-to-day needs to ensure an efficient clinic. This position oversees Medical Assistants, including staffing, performance management, scheduling assignments, and helping to resolve issues that may affect clinic flow, quality care, and overall patient experience. The Supervisor will be proficient in all aspects of Medical Assisting and be able to step in to help cover when needed. The MA Supervisor will lead by example and uphold the mission of NECS. NECS is a private medical practice composed of 13 oncologists and hematologists serving the region from 5 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.
Responsibilities
- Ensure that resources, supplies, and materials are available for clinic.
- Work with clinic leadership to resolve issues that arise.
- Organize duties and oversee training for new hires, and ensure all necessary training and paperwork is completed.
- Schedule Medical Assistants to meet clinic demand including reassigning staff as needed to cover gaps.
- Float to areas where there is a Medical Assistant gap, including to help cover during lunches as needed.
- Manage the performance of Medical Assistants, including conducting performance evaluations and counseling medical assistants on unsatisfactory performance.
- Meet with clinic leadership to discuss personnel and administrative issues and to address and solve problems among staff.
- Perform administrative duties including creating schedules, approving/managing timecards and PTO schedules, maintaining adequate supplies, incident reports, and informing staff of changes to protocols, processes, etc.
- Work with Clinic Director to coordinate ongoing education for clinical staff.
- Room patients, perform and record patient vital signs, review patient medications and allergies, complete ROS form and pain/fatigue assessment, administer and chart injections, draw blood specimens, and perform EKG.
Requirements
- Graduation from an accredited Medical Assistant Program required; Associates Degree in a credentialed Medical Assistant program preferred.
- Must have (or be eligible to obtain within 90 days of hire) one of the following credentials: Certified Medical Assistant (CMA) from AAMA; Registered Medical Assistant (RMA) from AMT; Certified Clinical Medical Assistant (CCMA) from NHA; National Certified Medical Assistant (NCMA) from NCCT; Registered Medical Assistant (RMA) from ARMA; National Registered Certified Medical Assistant (NRCMA) from NAHP.
- 3-5 years experience in an outpatient clinic required; oncology experience preferred.
- Phlebotomy and injection experience preferred.
- Prior supervisory experience required.
Benefits
- Competitive pay and a comprehensive benefits package.
- Medical, prescription, dental, and vision insurances.
- Company-paid Life Insurance, Short Term and Long-Term disability insurances, as well as Long Term Care insurance.
- Company-sponsored retirement program.
- Generous Paid Time Off in addition to 10 Company-paid holidays.
- Wellness program and other voluntary benefits.
- Tuition reimbursement program and coverage of expenses associated with obtaining and maintaining national certification.
Pay
Yearly Salary: $50,700‑$84,500