Medical Assistant Supervisor

Position Summary

The Medical Assistant Supervisor oversees the daily operations of a clinical site, ensuring efficient and profitable service delivery. This role supervises both clinical and non-clinical support staff, coordinates with providers and departments, and manages patient flow and related systems to maintain a safe, positive environment. Additionally, the supervisor is required to fulfill all responsibilities associated with the roles of Associate Medical Assistant, Medical Assistant, and Senior Medical Assistant.

Position Reponsibilities/Essential Team Leadership

• Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
• Maintain accurate time and attendance records
• Assure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc.
• Recruit, interview, orient, train, and mentor staff
• Organize staff's daily work activities and schedules and cover if needed to meet staffing needs
• Identify financial status of patients regarding fee scale, insurance or discounts. Refers to eligibility as needed
• Conduct monthly staff meetings including agendas and minutes
• Oversight of scheduling, billing, and scanning of records
• Monitor appointments, patient flow and waiting areas to improve daily productivity
• Ensure that patients and visitors are treated courteously by all staff
• Document and resolve patient complaints
• Establish and maintain effective working relationships and communication with internal and external customers
• Anticipate the needs of staff and patients and proactively seek solutions or interventions
• Initiate coaching and work with manager for corrective action issues
• Manage quality improvement and safety initiatives
• Support and implement organization’s goals, objectives, policies, procedures, and systems
• Monitor and control health center expenditures, review and approve all orders and maintain supply inventory
• Step in to support staff with day to day tasks as needed to ensure proper coverage to meet business and patient care needs
• Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.
• Operations
• May assist with monitoring of procedures for attaining clinic productivity and financial standards and goals
• Assure daily deposits are made and completion of day sheet reconciliation
• Oversee and review patient receivables
• Order of supplies and minor equipment while maintaining budget
• Assist in preparing and approving budget; monitoring and allocating expenditures
• Maintain and assist with managing and adjusting the strategic plan related to budget, profitability and production matrices
• Administrative / Management
• Review correspondence and answer written inquiries relating to the status of site functions
• Answer routine telephone inquiries concerning operation of the department
• Maintain documentation of credentialing and competency for providers and staff
• Prepare reports and correspondence as required
• Cover inventory control, facilities management, and maintenance of equipment
• Oversight of or performs daily, monthly and quarterly safety checks and drills and logs
• Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools
• Participate in maintaining Joint Commission and other regulatory compliance
• Recommend any new or revisions to policies and/or procedures
• Ongoing monitoring of data collection and reporting
• Aid in investigation and resolution of incident reports

Qualifications

• High school diploma or GED from an accredited institution plus advanced training
• Graduation from an approved medical assistant training program
• Certified Medical Assistant required
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Minimum four (4) years healthcare experience, which includes three years healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development plan
• Clinical competency with background as Medical Assistant, nursing if applicable
• Ability to solve problems using a logical, systematic approach
• Demonstrated management, leadership, diplomacy, and customer service skills
• Proven ability with productive and efficient time management; and fulfilling commitments
• Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her job
• Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level
• Ability to provide effective personnel performance management
• Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines
• Ability to measure and report departmental cost performance
• Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines
• Ability to measure and report departmental cost performance
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to accept and promote change as positive; taking into account other’s concerns
• Proven ability to