Medical Assistant- Special Procedures- Atrius Health

Primary Responsibilities

• Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's.
• Able to problem-solve and serve as a resource to other Medical Assistants.
• Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians.
• Manages clinicians' daily schedule to expedite care and maximize clinical time.
• Determines urgency and priority of walk-ins, add-on patients and patient consults.
• Captures and coordinates the practice when clinicians are unavailable.
• Sorts, manages and reviews clinician mail (may be paper or electronic).
• Maintains and screens MyHealth messages. Addresses incoming questions when appropriate.
• Maintains and identifies issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.
• Advocates for patients as appropriate.
• Identifies and assists in resolving patient concerns and operational difficulties.
• Handles patients and third party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations.
• Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information.
• Verifies prior authorizations.
• Serves as departmental float position rotating among departments.
• This requires learning the operational issues and practices of multiple areas.
• Float responsibilities may be within either primary care or specialty departments.
• Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs).
• Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff.
• Represents department on groups and teams related to upgrades of the electronic medical record.

Required Qualifications

• A High School Diploma or GED.
• 3+ years in a clinical setting with 1+ years as a Medical Assistant.