Medical Assistant, Senior

About the role

Medical Assistants assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. Additionally, they serve as the lead person for the team regarding day-to-day workflow issues or office procedures.

Responsibilities

• Supports clinical workflow by guiding staff, assigning tasks, and assisting with supervisory duties.
• Helps implement departmental goals and procedures, mentors new and existing staff, and serves as the Epic Care super user.
• Collaborates with management to improve clinical operations, infection control, and patient assessments.
• Leads staff meetings to communicate procedural updates and enhance service quality and safety.
• Proficient in all practice-specific tasks, including managing medical records, scheduling, verifying insurance, and preparing charts.
• Ensures exam rooms and equipment are cleaned and stocked per protocol.
• Assists patients with mobility, vitals, screenings, and education.
• Answers calls, provides information, and supports individualized patient needs.
• Under physician supervision, administers injections, performs EKGs, phlebotomy, and assists with procedures.
• Ensures compliance with HIPAA, OSHA, and other regulatory requirements, maintaining confidentiality and adhering to all policies.

Qualifications

• A high school diploma or equivalent is required.
• Successful completion of a Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) - OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA).
• OR at least 1 year of patient care experience required.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Phlebotomy skills preferred.
• Previous Pediatric experience preferred.

Licensure, Certifications, and Clearances

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR).
• Act 31 / 33 / 34 / 73 with renewal.

Career Growth

Grow Your Nursing Career
Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals.

UPMC Insurance Services Division

Advance Your Future
A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team.

Opportunities on Our Team

We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities, from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management.

Recognition

• U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024.
• The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024.
• UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power.

Benefits and Life at UPMC

• Earn over 5 weeks of paid time off every year.
• Affordable medical, dental & vision coverage.
• Student loan assistance and tuition reimbursement options.
• Earn up to 8% of your eligible pay in retirement contributions from UPMC.
• Employer-paid life insurance.
• Two weeks of paid parental leave.
• Family planning resources.
• Tuition assistance for dependents.
• Comprehensive health care for dependents.
• Emergency child and elder care options.
• Flexible work arrangements.
• Employee resource groups.
• Awards for champions of dignity & respect.
• Center for Workplace Culture and Engagement.
• Programs for veteran engagement.
• Up to $6,000 of annual tuition assistance.
• Ongoing learning via LinkedIn Learning.
• Accelerated career pathways for growth.
• Robust instructor-led education and learning pathways.