Medical Assistant, Senior

About the role

Join UPMC Post Acute – Senior Care Services supporting a geriatric patient population in a collaborative and patient-focused environment. This role supports both onsite providers as well as providers working across multiple locations, offering variety and flexibility within daily responsibilities.

Responsibilities

• Guides workflow and/or assigns tasks to other clinical staff.
• Aid management staff with supervisory activities.
• Participate in creation and implementation of departmental goals, processes, and procedures.
• Mentor, orient, and provide ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed.
• Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and manage charts to ensure information completed and filed appropriately.
• Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol.
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• Manage inventory of supplies; restock exam/procedure rooms.
• Check schedules and organize patient flow.
• Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collect patient information/history; take vitals, perform screenings per provider guidelines.
• Relay instructions to patients/families.
• May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs.
• Perform clinic procedures according to policy and procedure.
• Assist physicians with procedures.
• Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).
• Maintain strict confidentiality related to medical records and other data.
• Comply with all UPMC Health System policies and procedures.

Requirements

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT or NHA) OR at least 1-year prior patient care experience required.
• Must be responsible and demonstrate proficiency in three practice category specific tasks.
• Basic computer skills and knowledge of medical terminology, examination diagnostic and treatment room responsibilities.

Qualifications

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

Benefits

Details about benefits are not specified in this posting.

Pay

Job title and salary will be based on qualifications and career ladder requirements.

Schedule

Monday–Friday schedule with no weekends or holidays. May be asked to work 7:15 AM – 3:45 PM to cover staff vacation.