Medical Assistant Secretary (MAS)

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. We are seeking an experienced Medical Assistant Secretary to support various physician practices within our organization in a fast-paced, onsite environment.

About the role

The Medical Assistant Secretary provides administrative support to our physicians and creates an exceptional experience for patients. This role involves scheduling appointments, ordering and scheduling ancillary tests/radiology, surgeries, triaging calls, and pre-certifying procedures. You will also handle a high volume of telephone calls, obtain and verify patient demographic and insurance information, and support both administrative and clinical practice operations.

Responsibilities

• Schedule patient office visits and surgeries in accordance with physician’s orders and insurance requirements.
• Ensure all necessary paperwork and required pre-surgery tests are completed accurately.
• Triage calls and respond to patient inquiries in a timely fashion, collaborating with physicians and staff.
• Develop strong patient relationships to enhance the quality of patient experience.
• Support all relevant EHR work queue patient care responsibilities.
• Proactively manage insurance prior authorizations to support high-quality patient care.
• Prepare schedules for on-call and trauma time.
• Perform other related duties as requested by the supervisor/manager.
• Attend training at our Farmington and Plainville locations; travel between various sites as needed.

Requirements

• Two to three years of experience in a medical/surgical office.
• Dependable, responsible, and flexible with a strong patient-oriented approach.
• Excellent customer service and strong communication skills (verbal and written).
• Proficiency in surgical scheduling and multitasking in a fast-paced environment.
• Strong computer skills, including MS Office (Word, Excel) and Electronic Medical Record (EMR) systems; Epic experience preferred.
• Ability to handle a heavy call volume and patient schedule.
• Strong working knowledge of medical and insurance terminology.
• Detail-oriented with the ability to use various office equipment.

Qualifications

• Medical Assistant Certification preferred.
• Two to three years of experience in a healthcare setting preferred.
• Exceptional organizational, problem-solving, and time-management skills.
• Highly committed team player; proactive self-starter with the ability to adapt in a changing environment.