Medical Assistant - SBH

PRIMARY PURPOSE

Assist physicians and/or advanced practitioners in patient diagnosis by performing patient intake, specimen collection, and other lab and testing services. Promote operational efficiency and patient satisfaction through execution of clinical and administrative duties. Collaborate with clinical team members to provide the highest quality of patient care possible.

ESSENTIAL JOB DUTIES

• Clinical Responsibilities Approximately 70%

  Using our WOWs, obtain patient vitals, physical stats, and medical history for each patient visit.
  Perform phlebotomy and EKG as needed.
  Execute lab & procedure orders, including completing appropriate forms, collecting and preparing specimens, and conducting point-of-care testing.
  Retrieve laboratory and ancillary test results for review by provider.
  Assist provider with setup of medical procedures, as needed/directed by provider.
  Document all clinical services performed in the EMR accurately and completely.
  Direct patient throughput and flow in the back office, ensuring patients are roomed, examined, and discharged timely and in an organized fashion.

• Administrative Responsibilities Approximately 10%

  Organize medical supplies at the MA station and in exam rooms, according to company best practice, restocking rooms as needed.
  Ensure the cleanliness and appearance of exam rooms for patients.
  Complete daily procedure checklists.
  Maintain 100% compliance with company trainings and policies.
  Welcome new team members and provide support, as needed.
  Engage in local marketing and marketing events, as needed.
  Respond to and execute on email communications timely.

• Additional Responsibilities/Cross-Training Approximately 20%

  • Assist with scribe duties such as:

    • Assist providers with diagnostic test ordering.
    • Assist providers with basic patient care and setup of medical procedures.
    • Under provider guidance, communicate with patients, pharmacies, and labs.
    • Document patient follow-up needs, completed forms, and communication notes.
    • Track completion of non-clinical tasks discussed during the visit (e.g., referrals to outside services, educational materials provided).
    • Aid in maintaining accurate and updated charts for compliance and operational efficiency.
    • Collaborate with clinical staff to streamline documentation processes without recording medical diagnoses or provider assessments.

  • Assist with Patient Care Coordinator Duties:

    • Greet patients upon entering the center.
    • Register patients for visits carefully and efficiently.
    • Verify patient insurance and collect patient payments accurately.
    • Answer and route phone calls, taking and delivering messages as needed.
    • Respond to and resolve patient questions and issues, as needed.
    • Document patient information in the EMR accurately and completely.
    • Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.

REQUIRED

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