Medical Assistant - Respite/Bridge

About the Role

The Medical Assistant – Respite/Bridge joins a collaborative, multidisciplinary team supporting clients in the Medical Respite Program, an ambulatory clinic, or various community locations. The program provides a safe place for individuals experiencing homelessness to rest and recover from medical conditions while addressing housing and benefits needs. The Bridge Program delivers healthcare directly in the community, meeting people where they are. Under the direction of licensed medical and/or nursing personnel, the MA plays a central role in delivering care, collaborating with professional disciplines to achieve effective client outcomes and uphold the organization’s vision, mission, and values.

Responsibilities

• Deliver care to patients in diverse environments, ensuring all client needs are met in accordance with policies and procedures.
• In the respite setting, assist with client intake, process admission paperwork, orient clients, explain program policies/rules/expectations, and support the multidisciplinary team with case‑management duties.
• Accompany clients to critical medical appointments and serve as their advocate during healthcare encounters.
• Assist with client discharge planning.
• In the clinic setting, perform clinical duties per Standing Delegation Orders, including administering medications and immunizations, setting up exam or procedure rooms, preparing patients, assisting providers, cleaning and disinfecting equipment and rooms, stocking exam rooms, and conducting quality‑control checks on equipment.
• Follow approved workflows for pre‑visit planning, rooming, and wrap‑up, utilizing AIDET during each patient interaction to enhance the experience.
• When competency‑validated, perform EKGs, spirometry, point‑of‑care testing, specimen collection, staple and suture removal, wound care, toenail cutting, phlebotomy, equipment cleaning/reprocessing, and other requested procedures.
• For community‑based Bridge services, handle appointment registration duties: verify and enter patient demographics and insurance information in the electronic medical system, collect co‑payments/deductibles, and complete closing/end‑of‑day processes.
• May operate a company vehicle to community locations for the provision of health‑care services.
• Enhance the patient experience by managing the in‑basket, addressing MyChart messages, assisting with pre‑certifications, referrals, authorizations, and scheduling patients for clinic, hospital, and ancillary treatments and tests.
• Collaborate with the client’s care team—including primary care, specialists, home care, hospital staff, and others—to optimize clinical outcomes.
• Assist clients with the MAP eligibility process and ensure proper application submission.
• Document all client encounters and contacts in the enterprise electronic health record.
• Help clients access health‑related services, such as obtaining a medical home and overcoming barriers to medical and social services.
• Participate in client care huddles and interdisciplinary case conferences.
• Respect patient confidentiality at all times and treat patients with courtesy and respect.
• Communicate respectfully and professionally with all members of the care team.
• Develop and maintain positive internal relationships with co‑workers, managers, clinical support staff, and providers.
• Engage in continuous quality‑improvement projects to improve service quality for patients, families, and the health‑care system.
• Attend staff meetings and educational offerings, both in person and via teleconference/online, as required.
• Support organizational initiatives that promote a strong, positive workplace culture.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant program, or equivalent military healthcare experience.
• Completion of a Medical Assistant externship.
• Current Texas driver’s license in good standing.
• Basic Life Support (BLS) for Healthcare Providers certification obtained through an approved American Heart Association program.

Skills

• Demonstrated knowledge of activities associated with delivering quality Medical Assistant duties.
• High level of skill in building relationships and providing excellent customer service.
• Strong attention to detail and accuracy.
• Proficiency with computers for data entry and information retrieval.
• Excellent verbal and written communication skills.

Travel Requirements

Estimated travel amount: thirty percent (30%). As part of Bridge community‑based services, the role may require travel to designated locations throughout the community to provide health‑care services, as well as travel to off‑site meetings and trainings.