Medical Assistant – Residential Client Care

About the Organization

Hopewell Center began in the early 1950s when a group of parents founded Peter Pan Preschool to serve their children. Incorporated in 1966 and renamed Hopewell Center in 1983, the private, not-for-profit agency has grown to offer facility and community-based services for individuals with disabilities and at-risk infants and toddlers. Today, nearly 200 professionals provide person-centered services to over 450 individuals annually through family services, children’s services, employment services, and residential services.

About the Role

The Medical Assistant supports the Residential Group Home department by coordinating client medical appointments, transporting and accompanying clients to appointments, providing direct care, participating in the on-call rotation, liaising with the Residential Nurse and healthcare providers, and maintaining accurate documentation.

Responsibilities

• Facilitate interagency communication, including collaboration with Day Rehabilitation Services, to ensure client needs are met.
• Perform clerical duties such as typing, filing, and completing forms.
• Prioritize, coordinate, and schedule client medical appointments based on urgency and client needs; transport and accompany clients to appointments and other necessary locations.
• Provide direct care and support to clients, including assistance with daily living activities, health and safety needs, and implementation of individual support plans.
• Participate in the Residential Services on-call rotation and respond to calls, urgent needs, and emergencies in accordance with agency procedures.
• Administer client medications as required.
• Maintain both manual and electronic filing systems.
• Collaborate with the Residential Nurse to ensure appointments and health needs comply with ICF/IDD regulations.
• Prepare and document appointment details, ensuring proper follow-up on health care needs in coordination with the Residential Nurse.
• Perform additional duties as assigned to support the agency and the well-being of residents/clients.

Requirements

• High school diploma or equivalent.
• Medical, healthcare, or direct care experience with individuals with intellectual and developmental disabilities is preferred.
• Knowledge of medications, their side effects, and proper administration; ability to document usage accurately and complete medication administration certification.
• Basic understanding of ICF/ID facility regulations as mandated by the State Board of Health.
• Familiarity with resident programming to meet the needs of individuals served.
• Understanding of behavioral management techniques and ability to assess intervention needs when issues arise.
• Knowledge of Individual Program Plans (IPPs).
• Basic bookkeeping skills with the ability to review and reconcile resident accounts and financial records.
• Effective communication skills with superiors, subordinates, Center personnel, residents, government officials, and the public; ability to support residents in promoting their independence.
• Competency in basic computer skills, including the use of relevant software and web-based services.
• Ability to follow organizational policies, maintain confidentiality, and uphold professional standards.
• Valid driver’s license with a safe driving record.