Medical Assistant Receptionist (Clarkston Comp Breast Clinic)

About the role

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Responsibilities

• Registers patients, verifies insurance and general information, makes any necessary changes.
• Schedules patient appointments for providers, performs canceling of appointment as needed.
• Additional responsible includes assisting the provider and other ancillary administrative staff with basic office medical functions to ensure a coordinated approach to patient activities.

Requirements

• Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Oakland.
• Provides service excellence standards:
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Oakland team members.
• Contributes to continuous quality improvement efforts.
• Organizes time and prioritizes effectively.
• Completes tasks accurately and timely.
• Flexes to meet department needs and objectives.
• P practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Follows all safety and health standards.
• Maintains responsibility for own professional development

Medical Receptionist Duties

• Performs clerical work consisting of: referrals, scheduling appointments, triaging phone calls, and filing.
• Registers patients upon arrival and obtains relevant insurance information.
• Checks patients out after appointment and collects payment or bills insurance as needed.
• Schedules appointments according to provider’s specifications both at the reception desk and on the telephone.
• Prints appointment memos off the system, per provider schedule.
• Answers all calls in a prompt, courteous manner. Addresses concerns of the caller, transfers phone calls, or takes messages as needed.
• Checks the system for patient’s account status, if needed.
• Prints off provider schedules for next day and gives to the nurses.
• Provides information and answers questions for patient and providers.
• Processes, sorts, and distributes mail.
• Ensures and directly handles the timely mailing of patient recall notices and response billings.
• Balances cash drawer, prepares deposit slip at end of day.
• Performs filing of all reports, charts, and letters, and makes sure forms are filled out completely and properly.

Medical Assistant Duties

• Works collaboratively with provider in delivering patient care. Obtains history of patient complaints, prepares patient for exam and takes vital signs.
• Functions collaboratively with all staff to ensure continuity of care.
• Assists provider with exam paperwork and procedures as needed.
• Gives injections, draws blood and performs various diagnostic testing: EKG, PFT, etc.
• Stocks rooms, takes care of instruments and autoclaves.
• Calls patients or pharmacies as instructed by the physician for prescription renewal.
• Relays laboratory or radiology orders from the provider or nurses to the patient when he or she comes in for tests.
• Performs other duties as assigned/directed.

Qualifications

• High School Diploma
• Graduate of approved program for Medical Assistant or 1 year of equivalent experience.
• Previous customer service experience.
• Previous medical office experience.
• One year experience in a health care setting preferred.