Medical Assistant - Primary Care Office

About the role

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

This position is responsible for administrative and clinical duties delegated by the physician. The Medical Assistant assists the physician with patient care in compliance with the Ohio Administrative Code. Duties include routine clinical and administrative tasks as needed to meet the needs of the assigned practice; specific duties vary by office size and specialty.

Department: PCP Balgreen Dr

Responsibilities

• Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.
• Achieves successful completion of Care Connect EMR documentation skills.
• Performs necessary administrative duties to assure all information is current and updated, including maintenance and monitoring of EMR in basket.
• Maintains and cleans environment, work area, and equipment; communicates any equipment malfunctions to appropriate department/unit personnel.
• Communicates with patients and customers in a respectful and caring manner.
• Communicates, collaborates, and anticipates the needs of the health care team to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data; reports patient data and patient needs as directed.
• Maintains documentation guidelines around patient chargeable items/services.
• Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency.
• Engages in process and quality improvement activities.
• Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the professional field, including best practices, to maintain professional competence, knowledge, and skills necessary for satisfactory performance of all assigned responsibilities.
• Completes required continuous training and education, including department-specific requirements.
• Promotes and advocates for patient quality, safety, and experience initiatives.
• Acts as a role model.
• Serves as subject matter expert/resource to the department/unit/practice in areas such as quality, performance improvement, and EMR (e.g., EPIC Super User).
• Has oversight of efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by providers in accordance with licensure and policy.
• Leads and supports development of standard work and develops necessary customizations.
• Functions as a clinical preceptor and is responsible for training new staff.
• Maintains compliance with scope of practice.
• As a High Reliability Organization (HRO), maintains focus on safety, quality, and efficiency in performing job duties.

Qualifications

• High School Diploma or GED (Required)
• One of the following:
  • Completion of a High School Medical Assistant Career Technical Program
  • Graduation from an accredited School of Medical Assisting
  • Completion of Military Medic training
  • Certification as a Paramedic (EMT-P)
  • At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting
• BLS – Basic Life Support certification from the American Heart Association

Schedule

Work Shift: Day

Scheduled Weekly Hours: 40