Medical Assistant- Primary Care

Essential Job Duties

• Rooms patients in a respectful, patient-centered manner.
• Obtains and documents vital signs, height, weight and required intake information in the EHR.
• Determines and documents reason for visit and updates histories appropriately.
• Performs medication reconciliation per protocol.
• Prepares exam rooms, equipment and supplies prior to provider entry.
• Affords assistance to medical/nursing providers, or as delegated by the nurse team leader, with:
  • Physical exams
  • Gynecological exams
  • Minor/procedures/sutures
  • Wound Care
  • LARC procedures
  • EKG/GN
  • Nebulizer treatments
  • Audiology/tympanometry
  • Other procedures as assigned
  • Provides supportive communication during procedures to promote comfort and safety, and understanding.

  Safety, Scope & Documentation

  • Prioritizes patient safety and escalates abnormal findings promptly.
  • Adheres strictly to scope of practice and seeks clarification when uncertain.
  • Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
  • Prepares and administers medications, including immunizations, as ordered and within scope.
  • Documents all patient care accurately and timely in the EHR.
  • Communicates provider-directed lab and diagnostic test results per policy.
  • Reinforces provider education and utilizes teach-back methods when appropriate.
  • Fulfills infection control standards and equipment safety protocols.
  • Maintains patient privacy and dignity throughout the encounter.

  Care Coordination & Team Collaboration

  • Communicates clearly, respectfully and effectively with patients, families and caregivers.
  • Serves as liaison between patients and interdisciplinary care team.
  • Collaborates with providers, nurses, care coordinators, front office staff and other departments to support coordinated patient care.
  • Schedules in-house procedures and initiates referrals to outside agencies/providers.
  • Participates in referral tracking, follow-up and care coordination.
  • Communicates status updates to providers and care team members per protocol.

  Quality Improvement & Population Health

  • Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
  • Aids in accurate documentation and data entry supporting UDS, HRSA and organizational reporting.
  • Identifies care gaps (e.g. immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
  • Supports compliance with infection control, patient safety and regulatory standards.
  • Participates in huddles and staff meetings to review quality metrics and contribute improvement ideas.

  Clinical Environment & Compliance

  • Maintains cleanliness and disinfection of exam rooms and clinical work areas.
  • Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
  • Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
  • Enters orders appropriately for completed testing and health maintenance measures.
  • Affords assistance with desktop and workflow functions as assigned.

  Professional Accountability & Growth

  • Maintain BLS certification.
  • Demonstrates commitment to ongoing professional development and skill validation.
  • Maintains certification (if applicable) in good standing.
  • Sets aside supervision appropriately and functions as a reliable team member.
  • Supports a culture of safety, teamwork, respectful communication and continuous growth.

  Marginal Job Duties

  • Participates in team meetings.
  • Fills in for other staff as needed and qualified.
  • Affords assistance to the Center Manager, Nurse Manager or Primary Care Coordinator as necessary.
  • Performs other duties as assigned.