Medical Assistant - Primary Care

About the role

We're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. The Opportunity is to join us as a Medical Assistant (MA) and be part of this innovative approach to redefining healthcare.

Responsibilities

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Medication Administration (NH & ME only): Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration.
• Ensure accurate medication preparation and administration techniques.
• Understand medication dosages, routes of administration, and potential side effects.
• Collaborate with clinical team members to ensure seamless coordination of patient care.
• Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
• Collaborate with providers on discharge plans and may help with discharge.
• Welcome and support the training of new team clinic team members.

Requirements

• Education: High school diploma required.
• Certification or demonstrated prior experience: Medical Assisting certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant, preferably in a primary care setting.
• Basic Life Support (BLS) Certification: American Heart Association or American Red Cross BLS certification.

Qualifications

• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn NextGen as well as other business systems.

Skills

• Strong communication skills.
• Attention to detail.
• Ability to multitask and prioritize tasks.
• Knowledge of medical terminology and procedures.

Benefits

• Access to our primary care (depending on location).
• 401k match after one year of service.
• Company paid short-term disability.
• Optional pet insurance.
• Discounts on services and products such as hotels, travel, entertainment, restaurants, and more.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time availability during clinic operating hours, Monday through Friday, from 7:30am to 5:00pm. Generally expected to work from 7:15am to 5:15pm, including time for opening and closing procedures. Flexibility may occasionally be required to meet patient and team needs.