Medical Assistant - Practice

Position Summary

The Medical Assistant supports orthopedic, spine, and pain management practices by assisting providers with clinical care, patient preparation, and daily operational tasks. The MA plays a key role in ensuring efficient clinic flow, high quality patient experience, and accurate clinical documentation.

Key Responsibilities

• Prepares patients for orthopedic, spine, and pain evaluations, including collecting histories, pain scores, mobility assessments, and imaging reports.
• Assists with in-office procedures such as joint injections, trigger point injections, wound care, cast/splint support, and EMG preparation (as applicable).
• Performs vital signs, medication reconciliation, and pre-procedure checklists specific to pain management and orthopedic workflows.
• Ensures exam rooms and procedure rooms are stocked with orthopedic and pain-specific supplies (splinting materials, injection supplies, durable medical equipment).
• Captures patient flow to support high-volume specialty clinics, escorts patients, provides post-visit instructions, and ensures follow-up imaging or referrals are scheduled.
• Accurately documents clinical information in the EHR, including pain assessments, injection details, ortho/spine exam findings, and treatment plans.
• Supports prescription refills and prior authorizations for orthopedic and pain medications.
• Communicates with patients regarding mobility needs, pre-procedure instructions, and post-injection/surgical expectations.
• Coordinates with imaging centers, physical therapy, and DME vendors as needed.
• Provides empathetic, patient-centered support for those experiencing chronic or acute pain.
• Fulfills protocols for sterile technique, injection safety, and controlled substance workflows within pain management.
• Adheres to HIPAA, OSHA standards, and clinical safety guidelines.
• Works closely with orthopedic surgeons, spine surgeons, pain physicians, APPs, and nursing staff.
• Participates in specialty-specific training and continuing education.
• Supports process improvements for ortho/spine/pain patient care delivery.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant or equivalent preferred.
• Experience in orthopedics, spine, pain management, or musculoskeletal care strongly preferred.
• Knowledge of anatomy, musculoskeletal terminology, and injection procedures is beneficial.
• Strong communication skills and ability to work in a high-acuity, fast-paced clinic.
• Working knowledge of Athena (EMR) workflows is highly preferred.