Medical Assistant Pediatrics at Southeast Clinic

About the Role

The Medical Assistant assists in examination and treatment of patients under the direction of a physician. Works under close supervision of the physician and clinic manager.

Responsibilities

• Properly identifies patients by requesting name and date of birth prior to any interaction.
• Ensures confidentiality of protected patient health information by utilizing safe business practices that support HIPAA regulations.
• Completes and documents patient visit notes accurately, including chief complaint, past medical and surgical history, family history, vital signs, immunizations, allergies, medications, nutrition, and health and wellness issues.
• Accurately and safely administers and documents waived testing under the direct supervision of a physician.
• Prepares, stocks, and cleans exam rooms and maintains supplies and equipment for patient care.
• Prepares and administers medications according to physician/physician assistant orders and organizational policies and procedures.
• Assists the physician with minor surgical procedures and follows appropriate procedures for obtaining, handling, and processing specimens and cultures.
• Provides basic clinical care measures to all age groups per clinical skills checklist.
• Coordinates patient flow to ensure physician efficiency, including managing the patient schedule and wait times.
• Instructs patients and/or families regarding diagnostic procedures, medications, nutrition, and health/wellness issues using pre-approved forms and information.
• Retrieves and sends requested patient health information to authorized individuals in a timely fashion in accordance with HIPAA regulations.
• Notifies patients of test results, medication changes, and other alterations in treatment plans as instructed by the practitioner within 48 hours.
• Calls medication prescriptions into the appropriate pharmacy as ordered by the physician/practitioner per organizational policies.
• Coordinates diagnostic testing as ordered by the physician/practitioner and communicates with other healthcare providers regarding patient care.
• Responds to questions and concerns from patients and/or family in an appropriate manner.
• Understands and adheres to corporate compliance procedures, accrediting body standards, and ethical and religious directives when providing care.
• Understands potential chemical hazards and how to access MSDS information.
• Takes correct and prompt actions during emergency situations and documents such events in the electronic safety system.
• Participates in quality improvement initiatives, including gathering and trending data and supporting process changes.
• Observes and adheres to all policies and procedures, following all safety, quality assurance, and infection control standards.
• Utilizes equipment, supplies, facilities, and resources efficiently to ensure high-quality healthcare services.
• Assumes personal responsibility for continuing education and professional development.
• Works closely with other medical assistants to ensure compliance and competency in documentation standards.
• Assists with oversight of regulatory processes, including monitoring logs and measuring compliance in the clinic.
• Assists with counting and ordering vaccines, medications, and clinical supplies.
• Performs medical record auditing of clinical documentation and works with management to improve documentation strategies.
• May provide training and orientation to new team members on policies, procedures, and clinic workflow.
• Works closely with the health information management department to provide clinical documentation for auditing.
• Uses initiative to assist in the overall operations of the practice, including clerical duties as needed.
• Supports practice efforts such as annual flu clinics, job-site projects, and community health events.
• May assist with clerical duties such as answering phones, filing, preparing charts, checking referrals, maintaining referral databases, verifying benefits, and coordinating paperwork for patient needs (e.g., FMLA or back-to-work/school messages).

Requirements

• Completion of a medical assistant program or 1 year of experience in a clinical capacity.
• High School diploma or equivalent.
• Computer literate; skilled in the use of Microsoft Outlook, electronic health records, and other software programs.
• BLS (Basic Life Support) certification required.