Medical Assistant / Patient Care Coordinator (Multi-Specialty Clinic)

About the role

The Medical Assistant / Patient Care Coordinator performs medical, technical, and administrative support services to contribute to the efficient day-to-day operations providing a positive patient experience. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, prepare & administer medications and vaccines, laboratory/specimen collection/processing, address quality care gaps and other duties as directed by provider. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, assigned to Contact Center to address non-scheduling calls, greets patient at check-in, collects patient information, updates/maintains electronic records, handles visit payments, ensures the exam room has needed inventory for operation, and performs clinic administrative tasks. Secure authorizations for medications.

Responsibilities

• Escort patients to exam rooms
• Take and record vital signs and medical histories
• Prepare patients for examination
• Assist in procedures
• Prepare & administer medications and vaccines
• Laboratory/specimen collection/processing
• Address quality care gaps
• Schedule patient appointments in tandem with provider availability
• Interact with patients in person and on the phone
• Assigned to Contact Center to address non-scheduling calls
• Greet patients at check-in
• Collect patient information
• Update/maintain electronic records
• Handle visit payments
• Ensure the exam room has needed inventory for operation
• Perform clinic administrative tasks
• Secure authorizations for medications

Requirements

• Medical Assistant Diploma
• Experience working in an environment performing tasks related to front and back office duties related to this position
• Experience working in an ambulatory multi-specialty or primary care office
• A minimum of 2 years of Medical Assistant experience
• Prior EMR experience, preferably with EPIC
• Bilingual-English/Spanish (preferred)

Qualifications

• Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds
• Demonstrate customer / patient service skills appropriate to the job
• Maintain a work pace appropriate to the workload
• Essential to the successful performance of assigned duties
• Show strong interpersonal skills
• Work well in a constantly changing environment
• Understand medical terminology
• Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification and transport

Benefits

The full salary range for the Medical Assistant / Patient Care Coordinator is $50,487.84 - $62,807.04 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Pay

The full salary range for the Medical Assistant / Patient Care Coordinator is $50,487.84 - $62,807.04 annually.

Schedule

This position may be required to work different shifts, including evenings, weekends, and holidays.