Medical Assistant - Patient Advocate

Responsibilities

• Enhance the Virtual Patient Experience: Guide patients through their telehealth journey, ensuring comfort and readiness for virtual appointments.
• Provide Comprehensive Virtual Support: Conduct patient intake, update medical histories, verify medications, and document visit details in our EMR system.
• Facilitate Seamless Telehealth Appointments: Assist providers during consultations by managing patient queues, sharing relevant information, and coordinating follow-up actions such as e-prescriptions and scheduling.
• Master Digital Health Tools: Navigate our telehealth platform with confidence, troubleshooting basic technical issues for patients and providers.
• Manage Digital Administrative Tasks: Maintain accurate electronic health records, coordinate virtual referrals, and communicate securely with patients through messaging platforms.

Requirements

• High school diploma or equivalent, plus completion and active certification in an accredited Medical Assistant, Paramedic, or EMT program.
• At least 5 years of experience in primary care, specialty, or urgent/emergent care.
• Strong technical skills with EMR systems, telehealth platforms, and video conferencing tools.
• Excellent written and verbal communication for patient support via text, email, and video.
• Problem-solving ability and adaptability in a fast-paced virtual care environment.
• Detail-oriented with strong organizational skills for accurate documentation and coordination.
• Comfortable working onsite at Amaze Health’s Denver office (Bellview & I-25).

Benefits

• An inclusive, team-driven culture where your voice is valued and collaboration is the norm.
• Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations.
• A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments.
• A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan.

Pay

Pay range for this position is $50,000 – $70,000 annually.