Medical Assistant, Pain Management

Must have Medical Assistant certification or be willing to obtain within 180 days of hire.

About the role

This position is responsible for delivering a range of outpatient care services and supporting clinical workflows to ensure efficient and high-quality patient experiences. In addition to clinical duties, this role may also support administrative functions in a fast-paced outpatient environment.

Responsibilities

All medical acts performed by a Medical Assistant are pursuant to delegation by and under the supervision of a physician. The delegating physician remains responsible for the medical acts of the Medical Assistant performing those acts.

• Escorts patients to treatments, exams, and procedures.
• Prepares patients for examinations, treatments, and procedures by gathering patient data regarding condition; records vital signs, biometrics, and documents in EHR.
• Obtains past medical history and history of current illness/condition.
• Performs data gathering for prescription refills, limited to: reviewing medications with patient, removal of refill request from voicemail or patient portal, verifying current prescription in EHR, and pending refill for provider. May NOT accept orders for medications or changes to medication prescription (e.g., dose, route, frequency).
• Performs point-of-care testing as ordered.
• Obtains specimens from patients through nasal, throat, skin, and cheek swabs, urine specimens, and—with additional training—venipuncture and capillary collection (blood).
• Facilitates transport of specimens.
• Prepares the clinic area by stocking examination rooms with appropriate medical supplies, disposing of medical waste properly, and cleaning and maintaining laboratory and examination equipment.
• Cleans and maintains examination rooms between patients.
• Upon completion of additional education, may set up sterile equipment trays and perform EKGs.
• Provides patients and families with pre-printed instructions and educational material as directed by a physician or other provider.
• Upon completion of additional education, performs certain advanced tasks at physician or provider request, pursuant to delegation or standing orders, limited to: eye drops (Ophthalmology), topical anesthetic (such as EMLA and Synera Patch), and immunization/vaccines.
• Upon completion of additional education, performs Dexascan in accordance with medical order or written protocol (Nephrology Clinic).
• Completes Home Health, DME, Title 19, school forms, and other governmental forms that do not require assessment or clinical judgment.
• May follow organizational Order Management policies for electronic, written, verbal, and telephone orders. May NOT accept orders for medications or changes to medication prescription (e.g., dose, route, frequency).
• May enter non-medication orders into EHR.
• Provides normal lab, imaging, and pathology results via phone or letter to patients and families at the request and direction of a physician or other provider. May NOT explain or interpret results.
• Responds to inbound interactions utilizing EHR to schedule and confirm patient appointments, registrations, and inquiries following established protocols.
• Proactively contacts patients, caregivers, physicians, and the community to schedule and remind patient appointments, complete registrations, and respond to inquiries following established standard operating procedures.
• Performs front desk support including answering telephones, scheduling appointments, check-in and check-out procedures, collection and cash reconciliation; conducts reports following established protocols.
• Submits to and passes external background check processes as required per vendor or funder requirements.

Requirements

• Medical Assistant certification or willingness to obtain within 180 days of hire.
• Less than 1 year of experience as a Medical Assistant required; 6 months of experience in a patient care setting or completion of a Medical Assistant program required for hires before 4/1/2026. Effective 4/1/2026, 6 months of experience in a patient care setting preferred.
• High School diploma or GED required.
• Effective 4/1/2026, new employees must have graduated from an accredited Medical Assistant program.
• Basic Life Support (BLS) certification required within 60 days of hire.
• Effective April 1, 2026, new employees must have one of the following Medical Assistant Certifications (MAC): NCMA (NCCT), CMA (AAMA), CCMA (NHA), RMA (AMT, AAMP, or AAH), NRCMA (NAHP), or CMAC (AMCA) within 180 days of hire.

Benefits

• Employee portion of medical plan premiums covered after 3 years of employment.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

How You’ll Be Successful

• Applies basic technical skills and knowledge of operational processes to perform straightforward and routine activities.
• Understands how assigned duties integrate with others in the team.
• Depends on direct supervision to accomplish assigned tasks; accountable for developing own self to enhance contribution.
• Uses standard operating procedures to guide work and solve standard problems; escalates unfamiliar or difficult problems to more experienced colleagues.
• Responsible for the accuracy of own work.
• Works within clearly defined standard operating procedures or methods and adheres to established quality guidelines.
• Recognizes opportunities to provide good customer service and demonstrates courtesy in all interactions; effectively exchanges straightforward information.