Medical Assistant Pain Management

Department 37203, Wake Forest Baptist Medical Center – Pain Management: Brookstown. Full‑time, 40 hours/week, benefits eligible.

Schedule

Monday – Friday, 8:00 am – 5:00 pm.

Pay

$21.85 – $32.80 per hour.

Benefits

• Paid Time Off programs
• Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits: adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Eligibility for specific programs may depend on FTE or employment status (full‑time, part‑time, per diem, temporary, etc.).

Responsibilities

• Prepare and room patients for exams: obtain vital signs, gather/document/update pertinent health information (chief complaint, allergies, medications).
• Monitor and complete Clinical Integration/Quality Improvement measures; notify clinician of opportunities within scope.
• Perform laboratory procedures (strep test, wound culture, specimen collection, etc.) using aseptic technique and standard precautions/infection control guidelines.
• Assist Physician/Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administer routine medications under Physician/APP orders or approved standing orders/protocols (immunizations, antibiotics, vitamins, topical agents, etc.).
• Follow through on procedure/test requests, pre‑approved care algorithms, new appointment times, and referrals to other facilities or services.
• Refer questions to Registered Nurses and Physician/APP per scope‑of‑practice guidelines; relay information back to patient as directed.
• Communicate with Physician/APP and health‑care team to ensure smooth clinic flow; adjust as necessary.
• Effectively communicate accurate, timely information with patients.
• Perform basic and advanced clinical support tasks based on specialty and demonstrated competencies (e.g., suture/staple removal, throat/nose cultures, drug screens, phlebotomy – butterfly/venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols) under clinical supervision.
• Demonstrate knowledge and skills to provide age‑appropriate care; assess data reflective of patient status and interpret information needed to identify age‑specific requirements per departmental policies.

Requirements

Licensure / Certification

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) – required.
• Current Medical Assistant certification from one of the following:
  • CMA – American Association of Medical Assistants (AAMA)
  • CCMA – National Healthcareer Association (NHA)
  • NCMA – National Center for Competency Testing (NCCT)
  • RMA – American Medical Technologists (AMT)
  • RMA – American Allied Health
  • NCMSMA – National Healthcare Worker’s Association (NHCWA)
  • NRCMA – National Association for Health Professionals (NAHP)
  • NRMA – National Registry of Medical Assistants (NRMA)

Education

Graduation from an accredited Medical Assistant program – required.

Experience

1 year experience preferred.

Skills & Abilities

• Perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills: keyboarding, navigation within a Windows operating system, electronic mail, and exposure to electronic medical records systems.
• Customer‑service skills that support a positive patient experience.

Physical Requirements & Working Conditions

• Sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Lift 35 lb without assistance; for patient lifts over 35 lb or when patient cannot assist, use patient‑handling equipment with at least one other team member when available. Unique lifting/movement situations assessed case‑by‑case.
• Functional speech, vision, hearing, and touch; fine‑hand manipulation skills required.
• Frequent exposure to mechanical, electrical, chemical, blood, and body‑fluid hazards; protective clothing and equipment worn as needed.
• Operate all equipment necessary to perform the job.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, formed from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care (Illinois), Atrium Health (the Carolinas, Georgia, Alabama), and Aurora Health Care (Wisconsin). Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, engages in hundreds of clinical trials and research studies, and has Wake Forest University School of Medicine as its academic core. It is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to equitable care, Advocate Health provides more than $6 billion in annual community benefits.