Medical Assistant Pain Management

About the role

Full-time Medical Assistant position in the Pain Management department at Wake Forest Baptist Medical Center – Brookstown. The role involves supporting the care team by performing clinical and administrative tasks vital to patient care, adhering to regulations and guidelines to ensure patient safety and confidentiality, and maintaining professionalism and compassion during all interactions. Benefits eligible; 40 hours per week.

Schedule

Monday – Friday, 8:00 am – 5:00 pm (40 hours per week).

Pay

Hourly range: $21.85 – $32.80.

Responsibilities

• Prepares and rooms patients for exams by obtaining vital signs and gathering/documenting/updating pertinent health information (chief complaint, allergies, medications).
• Monitors and completes Clinical Integration/Quality Improvement measures with notification to clinician for opportunities within scope.
• Performs laboratory procedures (strep test, wound culture, specimen collection, etc.) using aseptic technique and standard precautions/infection control guidelines.
• Assists the Physician/Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications under Physician/APP orders or medical group approved standing orders/protocols (immunizations, antibiotics, vitamins, topical agents, etc.).
• Follows through with necessary procedure or test requests, pre‑approved care algorithms, new appointment times, and referrals to other facilities or services.
• Refers questions to Registered Nurses and Physician/APP per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APP and other health care team members to ensure smooth clinic flow and adjusts as necessary; effectively communicates accurate and timely information with patients.
• May perform basic and advanced clinical support tasks based on specialty and appropriate competencies (e.g., removal of sutures/staples, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, prescription refills using approved protocols) under clinical supervision.
• Demonstrates knowledge and skills necessary to provide age‑appropriate care; assesses data reflective of patient status and interprets information needed to identify age‑specific requirements per departmental policies.

Requirements

Licensure, Registration, and/or Certification

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required.
• Current Medical Assistant certification from one of the following:
  • CMA – American Association of Medical Assistants (AAMA)
  • CCMA – National Healthcareer Association (NHA)
  • NCMA – National Center for Competency Testing (NCCT)
  • RMA – American Medical Technologists (AMT)
  • RMA – American Allied Health
  • NCMSMA – National Healthcare Worker’s Association (NHCWA)
  • NRCMA – National Association for Health Professionals (NAHP)
  • NRMA – National Registry of Medical Assistants (NRMA)

Education

Graduation from an accredited Medical Assistant program required.

Experience

1 year experience preferred.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance; for patient lifts over 35 pounds or when patient cannot assist, patient handling equipment is expected to be used with at least one other team member when available.
• Unique patient lifting/movement situations assessed on a case‑by‑case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine‑hand manipulation skills.
• Frequent exposure to hazards: mechanical, electrical, chemical, blood and body fluids.
• Required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.

Skills

• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills including keyboarding, navigation within a Windows operating system, use of electronic mail, and exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.

Benefits

Advocate Health offers a comprehensive Total Rewards package (eligibility may depend on FTE/status; confirm with a recruiter):

• Base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on‑call, and more based on job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits: medical, dental, vision, life, and Short‑ and Long‑Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits: adoption assistance and paid parental leave.