Medical Assistant (PACE)

About the role

We are a mission‑driven community‑based organization that serves member health with excellence and dignity, respecting the value and needs of each person. As a Medical Assistant (PACE) you will join our PACE‑Clinic team, assisting the clinic nurse and providers in delivering direct participant care. The role involves routine clinical procedures, technical and clerical support, and collaboration with providers, community partners, and local stakeholders to build a stronger, more equitable health system. The position is approved for Full Office; telework, if approved, is limited to California, and partial telework requires at least two days per week onsite at the Main Office in Orange, CA.

Responsibilities

• Participate in a mission‑driven culture focused on high‑quality performance, member service, consistency, dignity, and accountability.
• Assist the team in carrying out department responsibilities and collaborate on short‑ and long‑term goals.
• Perform and document accurate preliminary data collection, including vital signs, allergies, medications, pain scale, complaints/symptoms, and immunologic status.
• Assist medical providers by carrying out orders such as glucometer tests, urine dip tests, purified protein derivative/tuberculosis tests, audio testing, setup and assistance with minor procedures (pelvic exam, phlebotomy, EKGs, ear lavage, injections).
• Schedule routine/follow‑up appointments, follow up on missed appointments, and make directed phone calls.
• Maintain charting/records: document participant information, procedures, medications, injections, and participant responses; report findings to the medical provider.
• Record signs, symptoms, reactions, and progress of participants and report findings to the medical provider.
• Assist with equipment and supply logs, and care/handling of supplies, equipment, and instruments.
• Support front‑office duties: answer phones, communicate with appropriate disciplines for participant issues or appointments, and room patients for specialty appointments.
• Complete other projects and duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of work experience, with at least 1 year working with frail or elderly populations (or an equivalent combination of education and experience).
• Current CPR and First‑Aid certification, or ability to obtain within six months of hire.
• Medical Assistant certification from an accredited school.

Qualifications

• Experience in a medical office or hospital setting within the last 3 years.
• Bilingual in English and one of CalOptima Health’s threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).

Skills

• Develop rapport and establish/maintain effective working relationships with leadership, staff, and external contacts of diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Maintain a flexible schedule and be available for evening and weekend events.
• Organize, analyze, problem‑solve, and apply project‑management skills.
• Function effectively in a fast‑paced environment.
• Manage multiple projects and identify internal and external collaboration opportunities.
• Motivate and lead multi‑program teams and external committees/coalitions.
• Utilize computer and appropriate software (Microsoft Office: Word, Outlook, Excel, PowerPoint) and job‑specific applications/systems.

Benefits

• Competitive compensation (see Pay section).
• Comprehensive benefits package including CalPERS pension and additional retirement plans.
• Generous PTO program.
• Quality work‑life balance.
• Various wellness programs.
• Tuition reimbursement.
• Professional development opportunities.
• Career development opportunities.
• Flexible scheduling.
• Satisfaction of directly improving healthcare access for thousands of individuals and families.

Pay

Pay Grade: 302 – $49,754 to $69,655 annually ($23.92 to $33.49 per hour). The final salary is based on education, job‑related knowledge, experience, skills, and internal equity.

Schedule

• Position approved for Full Office.
• If telework is approved, work must be performed within the State of California only.
• If partial telework, employee must report to the Main Office in Orange, CA at least two days per week.
• Flexible schedule required; availability for evening and weekend events.