Medical Assistant (Outpatient Clinic)

About the role

The Medical Assistant (MA) will serve as a liaison for individuals receiving treatment and recovery services. The role involves completing a variety of support tasks, including communication via the patient portal, handling medication prior authorizations, returning calls to individuals, and assisting the Outpatient Nurse Manager.

Responsibilities

• Electronically send and receive records to/from individuals' primary care providers (PCPs).
• Document all contacts or attempted contacts with PCPs within the Electronic Health Record (EHR).
• Upload individuals' lab results in the EHR, ensuring results are shared with the clinic nurse, NP, or MD, and send lab results to individuals via mail or the patient portal.
• Send health communications to individuals via the patient portal and respond to their questions or inquiries.
• Complete medication prior authorizations or patient assistance applications as requested by the Doctor or NP.
• Return phone calls to individuals daily to address questions or problems about their medications, lab results, or other concerns.
• Assist the Outpatient Nurse Manager with tasks such as managing medical supplies in the clinic's medication room or nursing office, and completing reviews or audits.

Benefits

• Health Insurance through the State Health Benefit Plan of Georgia.
• Flexible Benefits including dental, vision, life, and critical illness coverage.
• Retirement Plan with employer matching.
• 4 weeks of Paid Time Off, with accrual increases based on years of service.
• 10 paid holidays.
• 1 personal day.
• Qualifying employer for Public Student Loan Forgiveness.
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.