Medical Assistant (Outpatient Clinic)

About the role

Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders, and intellectual developmental disabilities. The Medical Assistant (MA) will serve as liaison for the individual, completing support tasks including communication via patient portal, medication prior authorizations, return phone calls to individuals, and assisting the Outpatient Nurse Manager.

Responsibilities

• Electronically send/receive records to/from individuals' PCPs
• Document within EHR all contacts/attempted contacts with PCPs
• Upload individuals' lab results in the EHR, ensuring results are shared with the clinic nurse/NP/MD
• Send lab results to the individual via mail or within the patient portal
• Send health communications to individuals via the patient portal and respond to individuals' questions/inquiries received through the patient portal
• Complete medication prior authorizations or patient assistance applications the Doctor/NP needs completed
• Return phone calls to individuals DAILY when they have questions/problems about their medications/lab results
• As needed, assist the Outpatient Nurse Manager with tasks such as managing medical supplies within the clinic's medication room/nursing office, completing reviews/audits, etc.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness