Medical Assistant - Outpatient

About the role

We are excited to announce the opening of the Medical Assistant (IOP) at Hendricks Behavioral Hospital. This role supports scheduling and care coordination for initial psychiatric evaluations and medication management follow-up appointments within the Outpatient Department. The MA serves as a liaison between patients and providers for appointment-related questions, ensures timely confirmations and reminders, and provides direct support for administration tasks delegated by the Outpatient Provider, Administrative Support and Director of Outpatient. The MA will help improve clinical workflow, increase medication management visit capacity, and enhance patient care coordination.

Responsibilities

• Schedule initial psychiatric evaluations and medication management follow-up appointments for the Outpatient Department.
• Coordinate with providers and administrative staff to optimize appointment flow and reduce patient wait times.
• Send and confirm appointment reminders and communicate scheduling changes to patients and providers.
• Take and record vital signs (blood pressure, pulse, temperature, height, weight).
• Interview patients and document medical history.
• Collect and document lab specimens (breathalyzer, UDS).
• Administer and process GeneSight testing.
• Administer medications and LAI/injections under Provider supervision.
• Serve as a primary point of contact for patients with appointment-related questions, including medication refills or concerns.
• Provide clear information to patients about appointment details, expected wait times, and required preparations.
• Assist with other tasks such as FMLA paperwork, patient and patient family follow‑up coordination.
• Maintain accurate scheduling logs, connections log updates, and patient records related to appointments.
• Communicate with the Clinical team about scheduling needs, patient flow, and any barriers to timely care.
• Ensure compliance