Medical Assistant or LPN - Internal Medicine

Responsibilities

• Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.
• Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
• Assists provider with or performs procedures as ordered.
• Performs lab-related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking.
• Conducts Point of Care testing (POCT) per standing order/provider order.
• Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
• Administers medications and vaccines safely following the rights of medication administration.
• Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
• Cross-trained to perform duties relevant to specialty or clinic practice within the scope of the Medical Assistant.
• Demonstrates effective and timely communication, teamwork, and appropriate escalation.
• Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately.
• Ensures equipment and supplies are in working order, and areas are appropriately stocked.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served, including principles of growth and development over the life span.
• Assesses data reflective of the patient's status and interprets appropriate information needed to meet age-specific needs.

Requirements

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program or structured military training that is clinical in nature (per DD214) in lieu of a formal program, or EMT certification (varies by location).
• For IL/WI Divisions and Floyd & Navicent: 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years may substitute for formal education.

Certification / License

• Current American Heart Association (AHA) BLS certification required (timing may vary by location).
• Successful completion of competency assessment (varies by location).
• Additional certifications may be required in select areas (e.g., Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) within 1 year).
• Certification from recognized bodies such as AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, or NRMA may be required (varies by location).

Skills

• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including navigation within a Windows operating system and use of electronic medical records systems.
• Strong customer service skills supporting a positive patient experience.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance; for lifts over 35 pounds or when the patient cannot assist, patient handling equipment and team assistance are required.
• Must have functional speech, vision, hearing, and touch, with the ability to use fine-hand manipulation skills.
• Frequent exposure to mechanical, electrical, chemical hazards, and blood/body fluids.
• Required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected. It is not designed to cover all activities, duties, or responsibilities required of the incumbent. Other related duties may be assigned.