Medical Assistant (Non-Exempt)

About the Role

Medical Assistants (MA) in the medical office setting support providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintain accurate documentation, and provide administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Responsibilities

• Assist with clinical procedures
• Maintain accurate documentation
• Provide administrative support to ensure smooth daily operations
• Deliver direct and indirect patient care in a professional, courteous, and efficient manner

Requirements

• High school diploma or equivalent
• New hire must attend MA Clinic Academy training
• For Hospital Outpatient Departments: BLS (Basic Life Support) certification

Qualifications (Preferred)

• Graduate from an accredited Medical Assistant program
• One year of experience in an outpatient or ambulatory care setting
• For Non-HOD Clinics: BLS (Basic Life Support) certification

Skills, Knowledge, Abilities

• Strong communication and interpersonal skills
• Proficiency with EHR systems and clinical documentation
• Ability to multitask and adapt in a fast-paced clinical environment
• Knowledge of common outpatient procedures and equipment
• Commitment to patient-centered care and professional growth
• Demonstrates knowledge of varying differences and behaviors among populations served

Work Environment

• Outpatient clinical setting with frequent patient interaction
• Requires standing, walking, lifting, and use of clinical equipment
• Potential exposure to infectious materials; PPE provided

Physical Requirements

• Push, pull, and/or lift 50 pounds on a regular basis
• Prolonged standing and walking each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period