Medical Assistant-Non Certified

About the role

This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Non-Certified Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Non-Certified Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Location & Schedule

Group Health Clifton-Internal Medicine, 379 Dixmyth Ave Cincinnati, OH 45220 — Full Time Day

Incentives & Benefits

• Sign on bonus $500 with a one-year work commitment (for external candidates)
• Competitive shift differentials
• Opportunities for professional growth
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

Requirements

• High School Diploma or GED Degree (Required)
• None (Required for certification)
• Basic Life Support (BLS) for Healthcare Providers Required

Skills

• EKG
• Injections
• Venipuncture
• Performance of common lab tests according to established CLIA guidelines and TriHealth policy

Job Responsibilities

• Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including: clinical procedures, immunizations, venipuncture, point of care testing, among others
• Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment
• Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter edit workflows to result orders
• Addresses patient messages (phone, mychart) in a timely manner and escalates patient issues as appropriate
• Demonstrates clinical competency upon completion of orientation and annually
• Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management
• Participates in tactics to close gaps in care. This includes pre-visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified
• Has proficient understanding of the adult and/or pediatric preventative medicine schedule, which includes age-based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education to care for all patients we serve
• Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps
• Attends continued education training and education such as Lunch and Learns and other opportunities
• Participates in the longitudinal care continuum of patients. This includes collaborating with wrap-around services such as behavioral health, complex care nursing, social workers, community health workers, among others
• Provides basic community resources to patients with social determinants of health
• Supports and provides education and patient coaching of both wellness and chronic disease management
• Maintains the safety and cleanliness of the treatment area
• Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment
• Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties
• Demonstrates knowledge in area of practice such as: Age related competencies and care of various populations; Understanding best practices in preventative care, chronic disease management and utilization across the continuum of care ("population health")

Working Conditions

• Bending - Rarely
• Climbing - Rarely
• Concentrating - Continuous
• Learning - Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Rarely
• Lifting <10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Occasionally
• Reading - Sitting - Occasionally
• Standing - Frequently
• Stooping - Occasionally
• Talking - Frequently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Frequently
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently