Medical Assistant - Neurology (Tarzana)

About the role

The Medical Assistant is responsible for positive patient relations, accurate telephone communication, and verification of patient information by interviewing patients and confirming the purpose of their visit. This position prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries. Additionally, the role includes appointment scheduling and performing routine duties related to the collection and maintenance of current patient demographics and insurance information.

Responsibilities

• Greets patients, takes appropriate vital signs, reviews current medications, and records them in the medical record.
• Assists with tracking and monitoring department-specific data.
• Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice.
• Manages patient care flow and assists with monitoring CS-Link message pools and standard work.
• Sets up exam room/procedure rooms appropriately based on patient visit needs.
• Sweeps clinical areas to monitor inventory based on standard work.
• Cleans/re-processes equipment and supplies based on standard work and department guidelines.
• Addresses patient, physician, and staff concerns and escalates them accordingly.
• Provides assistance in QA measures for suites, including recording QC testing on designated equipment.
• Provides assistance and directs patient inquiries or complaints to appropriate medical staff members, following up to ensure satisfactory resolution.
• Monitors their own workflow to find opportunities for improvement.
• Participates in daily huddles and staff meetings.
• Adheres to all infection prevention standards, department policies, and guidelines.
• Assists as a chaperone when needed upon completion of the required Chaperone Training.

Requirements

• High school diploma or GED required.
• Graduation from an accredited Medical Assisting educational program and/or Medical Assistant Certification from a Board-approved Medical Assistant Organization required.
• Basic Life Support Certification (BLS) from the American Heart Association or American Red Cross for Healthcare Providers required.
• Certified Registered Medical Assistant from a Board-approved Medical Assistant Organization highly preferred.
• Two (2) years of experience working as a Medical Assistant in an outpatient clinical/medical office setting preferred.