Medical Assistant (Monday - Thursday 8am - 6pm)

About the role

Orchid Health was founded over 10 years ago on the belief that improving community health requires integrated, patient‑centered care built on trusting relationships. The organization serves thousands of patients across Oregon clinic locations and is guided by four pillars – Employee Well‑Being, Trusting Patient Relationships, Community Health, and Financial Sustainability – and core values of Challenge the Status Quo, Cultivate Respect, and Courageously Vulnerable and Accountable. Orchid Health moves away from traditional top‑down management to a self‑management model where teams make day‑to‑day decisions together, hold each other accountable, and are supported by peers, coaches, and clear information. Team members have abundant opportunities to expand professional skills, participate in community outreach, and enjoy a robust benefits package.

Responsibilities

• Greet and room patients with a warm and friendly attitude
• Document an accurate patient history (family, social, health, surgeries) and update at follow‑up visits
• Accurately record patient vitals (weight, height, blood pressure, heart rate, pulse oximetry, respiratory rate, head circumference, body measurements as indicated)
• Accurately record patient medications, input information into the electronic health record, and update medication lists at each visit
• Provide screening questionnaires (written or verbally) according to guidelines
• Assist with management/follow‑up of pain medication contracts
• Process prescription refills per level of medical knowledge under provider supervision, following standing orders
• Perform blood draws and process patient labs per protocols; knowledge of centrifuge use required
• Manage urine drug screens per protocol
• Knowledge of autoclave required; perform spore counts and other documentation to meet regulations
• Follow all infectious disease protocols and assist with infectious waste management per regulations
• Perform and analyze patient urinalysis, pregnancy, blood sugar, hematocrit, hemoglobin, HB A1C, INR, or other point‑of‑care tests; keep proper logs of testing, equipment, calibration, and legal requirements
• Consult with patients over the phone and in person to determine level of injury or ailment within MA scope of practice; follow triage protocol guidelines and refer to provider for questions not in manual
• Input preventive health screening information into patient charts as required and initiate orders per standing order guidelines
• Perform EKGs and spirometry
• Perform other procedures if trained and skill documented (e.g., diabetic foot exams, splinting, suture removal, allergy testing)
• Administer immunizations, understand immunization schedules and side effects, and manage vaccines per VFC and RHC protocols
• Audit patient charts to determine if preventive health metrics are being met; maintain preventive health lists per guidelines
• Manage medical supply/medication inventory as instructed by the office manager
• Keep lab area and exam rooms stocked and ready for use
• Assist providers with calling patients, pharmacies, or other locations necessary to provide care; act as liaison between providers, patients, and other entities
• Document accurately in the medical chart all conversations, occurrences, or patient interactions
• Fax or scan documents if needed; schedule patient appointments if needed
• Perform other tasks that fall within the standard scope of medical assistant responsibilities

Qualifications

Required: Minimum of one full year of experience in a primary care office; BLS certification required; strong ability to show compassion and professionalism when interacting with patients; maintain a calm, professional, and respectful demeanor; strong ability to adapt behavior and actions based on constructive feedback; strong ability to collaborate with a diverse and dynamic team.

Preferred: Current national certification for Medical Assistant; experience with blood draws.

Benefits

• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for dependents for base medical and dental plans
• $1,000/year Wellness Benefit – for things that make you happy!
• 401(k) with company match and financial planning and wellness resources at no cost
• Continuing Education / Continuing Medical Education budget for all team members
• Employee Assistance Program (EAP) providing mental health support, financial planning, and lifestyle training at no cost
• 128 hours of PTO per year, annually front‑loaded with tenure‑based increases
• 40 hours of paid inclement weather and emergency closure leave, annually front‑loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families
• Team members eligible for benefits on the first of the month following 30 days of employment

Pay

$22.50 – $24.50/hour depending on experience and skills; an additional $1.00/hour increase at 120 days.

Schedule

Monday - Thursday, 8am‑6pm.

Work Environment

While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens. Team members may be required to work for extended periods at a computer and use standard office equipment such as computers, phones, and e‑fax.

Physical Demands

The employee is regularly required to talk and hear. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may regularly use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, crouching, lifting, and supporting patients. Computer work is required for in‑clinic positions. Light to moderate lifting may be required.

Travel

Travel is primarily local during the business day, although some out‑of‑the‑area travel may be expected on occasion (e.g., CME events or activities involving other Orchid Health Clinics).