Medical Assistant (Monday-Friday/8am-5pm)

Job Summary

The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls.

Clinical Responsibilities

• Takes medical histories, measures patient vitals, and other pertinent information to assist the clinician with care of the patient.
• Handles inventory, orders, and replenishes medical supplies and materials.
• Performs phlebotomy services and immunization services.
• Performs other duties as assigned.

Member Service Responsibilities

• Welcome each member and handle all member interactions with the highest level of hospitality and professionalism.
• Demonstrate a commitment to quality, delivering uncompromised service and outcomes.
• Accommodate special requests for member support whenever possible and help to promptly resolve member questions.
• Assist with assigned projects and special provider or patient requests.
• Process transactions required to begin or complete the visit.
• Engage with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborate with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Perform other duties as assigned.

Required Qualifications

• Graduate of an accredited medical assistant or surgical technician program.
• Minimum of 2 years comparable clinical back office medical assistant experience.
• BLS (Basic Life Support) certification required.

Preferred Qualifications

• Excellent computer skills and familiarity with Microsoft products.
• Reading, writing, and excellent oral proficiency in the English language.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
• Comfort and efficiency with multi-tasking, issue resolution, and conflict management.

Physical Job Requirements

• May require standing, walking, and sitting for extended amounts of time.
• Occasionally lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination.
• Includes full range of body motion including potential of handling and lifting patients.
• Requires corrected vision, hearing, and speech within normal ranges.
• Must be able to effectively communicate with patients and team members.

Pay and Benefits

• The base pay range for this position is $25.89 to $34 per hour.
• Pay range may vary depending on work location, applicable knowledge, skills, and experience.
• This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off, and 401K.

EEO Statement

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.