Medical Assistant (MOA)

Provides direct clinical and administrative support under the supervision of licensed providers and site leadership. This role supports patient care delivery, maintains accurate health records, and ensures a respectful, safe, and efficient patient experience in compliance with DFCC’s policies and regulatory standards.

Responsibilities

• Patient Care & Clinical Support
  • Assist providers with patient visits, including preparing exam rooms and supporting patient flow
  • Obtain and document vital signs and patient health information in the EHR
  • Perform venipuncture and specimen collection in accordance with training and policy
  • Process laboratory orders, track results, and report abnormalities to providers
  • Conduct waived testing and quality control procedures per clinical protocols
  • Provide patient education materials and administer screenings (e.g., depression, PreP-related, tobacco use)
  • Follow infection control standards, OSHA guidelines, and universal precautions
• Patient Experience & Communication
  • Deliver courteous, culturally respectful, and professional patient interactions
  • Facilitate communication between patients, providers, and care teams
  • Conduct appointment reminder calls and no-show outreach per policy
  • Assist with referrals and coordination of specialty care when directed
• Documentation, Compliance & Health IT
  • Accurately document patient encounters in the electronic health record
  • Maintain confidentiality and comply with HIPAA and patient rights regulations
  • Handle electronic protected health information (ePHI) securely
  • Support accurate chart management, record retrieval, scanning, and filing
• Front Desk & Administrative Support (as assigned)
  • Verify patient demographics, insurance, and PCP information each visit
  • Support scheduling workflows and patient portal enrollment
  • Maintain organized medical records and appointment systems
• Operational & Team Responsibilities
  • Monitor exam room supplies and request replenishment as needed
  • Report equipment concerns or malfunctions promptly
  • Collaborate effectively with interdisciplinary care teams
  • Follow organizational policies, professional conduct standards, and attendance requirements
• Non-Essential Duties
  • Assisting with community outreach or special clinic initiatives
  • Supporting training activities, meetings, or in-service programs
  • Additional administrative or clerical tasks as assigned

Requirements

• High School Diploma or equivalent required
• Certificate from an accredited Medical Assistant or Medical Office Assistant program required
• Current BLS Certification (American Heart Association)
• Minimum 1 year of experience preferred; ambulatory care experience a plus
• Proficiency in EHR systems and data entry
• Strong organizational, communication, and customer service skills
• Ability to work independently and as part of a team
• Fluency in English required; Spanish bilingual preferred

Physical & Work Requirements

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions
• Ability to stand, walk, and move throughout a clinical environment for extended periods
• Ability to lift up to 20 pounds and handle medical supplies or equipment
• Ability to perform fine motor tasks such as data entry and specimen handling
• Ability to communicate effectively in person, by phone, and electronically