Medical Assistant - MOA

Patient Care & Clinical Support

• Absorb and prepare exam rooms
• Support patient flow
• Obtain and document vital signs and patient health information
• Perform venipuncture and specimen collection
• Process laboratory orders, track results, and report abnormalities
• Conduct waived testing and quality control procedures
• Provide patient education materials and administer screenings
• Follow infection control standards, OSHA guidelines, and universal precautions

Patient Experience & Communication

• Deliver courteous, culturally respectful, and professional patient interactions
• Facilitate communication between patients, providers, and care teams
• Conduct appointment reminder calls and no-show outreach
• Aid with referrals and coordination of specialty care

Documentation, Compliance & Health IT

• Accurately document patient encounters in the electronic health record
• Maintain confidentiality and comply with HIPAA and patient rights regulations
• Handle electronic protected health information (ePHI) securely
• Support accurate chart management, record retrieval, scanning, and filing

Front Desk & Administrative Support

• Verify patient demographics, insurance, and PCP information
• Schedule appointments and support patient portal enrollment
• Maintain organized medical records and appointment systems

Operational & Team Responsibilities

• Monitor exam room supplies and request replenishment
• Report equipment concerns or malfunctions
• Collaborate effectively with interdisciplinary care teams
• Follow organizational policies, professional conduct standards, and attendance requirements

Requirements

• High School Diploma or equivalent
• Certificate from an accredited Medical Assistant or Medical Office Assistant program
• Current BLS certification (American Heart Association)
• Minimum 1 year of experience preferred; ambulatory care experience a plus
• Proficiency in EHR systems and data entry
• Strong organizational, communication, and customer service skills
• Ability to work independently and as part of a team
• Fluency in English; Spanish bilingual preferred

Physical & Work Requirements

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential function
• Ability to stand, walk, and move throughout a clinical environment for extended periods
• Ability to lift up to 20 pounds and handle medical supplies or equipment
• Ability to perform fine motor tasks such as data entry and specimen handling
• Ability to communicate effectively in person, by phone, and electronically