Medical Assistant - Mercy Spine and Pain

About the Role

Medical Assistants (MA) in the medical office setting support providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintain accurate documentation, and provide administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Join Mercy Clinic Spine & Pain Management, a specialty clinic where you can make a difference by working closely with providers and patients managing chronic pain and spine-related conditions. This role offers the opportunity to deliver exceptional care while building meaningful patient relationships in a fast-paced, team-oriented environment.

Responsibilities

• Welcome and room patients while obtaining and documenting vital signs
• Review and update medical histories, medication lists, and patient information
• Prepare patients for examinations and assist providers during visits and procedures
• Perform basic diagnostic testing and accurately document patient care
• Reinforce provider-directed patient education and care plans
• Coordinate referrals, follow-up appointments, testing, and other patient care needs
• Maintain clean, organized, and fully stocked exam rooms
• Support front-office operations and ensure a positive patient experience
• Follow all Mercy safety, infection prevention, and regulatory standards
• Participate in team meetings, quality initiatives, and ongoing professional development

Requirements

• High School Diploma or GED
• Willingness to attend Mercy's MA Clinic Academy upon hire

Qualifications

• Graduate of an accredited Medical Assistant program (preferred)
• One year of Medical Assistant experience in an outpatient or ambulatory setting (preferred)
• Strong communication and customer service skills
• Excellent attention to detail and organizational skills
• Ability to multitask and thrive in a fast-paced clinical environment
• Experience working in a specialty clinic (preferred)

Benefits

• Comprehensive Medical, Dental, and Vision Insurance (benefits begin day one)
• Generous Paid Time Off – Up to 34 days annually
• Paid Parental Leave
• 401(k) with Employer Match
• Tuition Reimbursement – Up to $2,000 annually
• Dependent Care FSA Contribution – $100 per month for eligible participants
• Paid Volunteer Time
• Free Parking
• Career Growth and Advancement Opportunities

Pay

Not specified.

Schedule

• Full-Time | 40 Hours/Week | Day Shift
• Monday-Friday
• No Weekends
• No Holidays

Work Environment

• Collaborative outpatient specialty clinic
• Frequent patient interaction and direct patient care
• Active role requiring standing, walking, and use of clinical equipment throughout the day
• Personal protective equipment (PPE) provided as appropriate

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds regularly
• Prolonged standing and walking during shifts
• Frequent reaching, bending, kneeling, twisting, gripping, and squatting