Medical Assistant - Memorial City

About the role

Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance.

Key Performance Areas

• Perform proper quality control procedures before proceeding with patient testing
• Perform laboratory blood work and blood draws
• Follow laboratory procedures for specimen handling and processing
• Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulating agencies
• Prepare blood or bone marrow slides for evaluation
• Send outside labs to appropriate facility as dictated by patient's insurance plan
• Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies
• Follow the AON patient I.D. policy and procedure with every patient encounter
• Obtain vital signs, height, weight, pain level and PHQ9 depression screening of patient as requested by physician and document in the Onco/EMR system
• Place patient in exam room and prepare for physician in a timely manner
• Receive lab reports via telephone, lab system, or fax and document in patient's chart or Onco/EMR for physician's review
• Assist physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams
• Schedule outside testing, referrals to other physicians, and hospital admissions as ordered by physicians, if applicable
• Document thoroughly in medical record chart of testing/treatment rendered to patients; prepare encounter form to charge patient for services received or initial all steps in EMR for electronic superbill; document all QC and QA corrective action
• Show physician critical blood counts according to guidelines
• Obtain all pertinent scans and CDs and prepare for physician's review
• Maintain adequate inventory of supplies; place orders with purchasing as needed
• Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary
• Perform EKG testing where applicable
• Perform all duties required to keep laboratory in compliance with state and federal regulatory agencies; must be able to perform compliance testing
• Take required number of CEUs annually to meet C.O.L.A. requirements
• Observe established safety guidelines and maintain cleanliness of laboratory and equipment
• Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, and collections
• Adhere to all AON and departmental policies and procedures, including IT policies and Disaster Recovery Plan
• Maintain and ensure confidentiality of all patient information at all times
• Assist in training new employees to related job duties
• Work at any AON location to help meet business needs
• Work overtime when given sufficient notice

Qualifications

• High School or GED
• BLS certification required
• Valid Driver's License and vehicle for travel to other clinic locations as needed
• State-required certifications/licenses where employed

Experience

• One-year experience as a medical assistant in clinic or physician's office with ability to perform venipuncture

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills; must be detail oriented with ability to exercise independent judgment
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to work effectively with sensitive and confidential material and emotionally charged matters
• Communication Skills: Good command of the English language; second language is an asset but not required; effective communication skills (oral, written, presentation), active listener, effectively provides balanced feedback
• Customer Service & Organizational Awareness: Strong customer focus; ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, business and political acumen, collaboration and partnerships, positive employee, physician and community relations
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development; self-motivated and self-starter with ability to work independently with limited supervision; ability to work remotely effectively as required; must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from various stakeholders and sites
• Computer Skills: Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required; EMR proficiency required

Schedule

• Monday to Friday, 8:00 AM – 5:00 PM
• Occasional overtime may be required
• Weekend shifts based on location hours and operational needs

Travel: <25%